Engineering Enablement & Analytics Lead (on-site) – Plano, TX

Welcome to Ziosk, where we’re helping restaurants focus on what matters most: their guests!

Have you ever used a tablet to pay at a restaurant? We are the OGs for the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! They’re ordering up never-been-done solutions every single day and they’re the reason why we’re the leading pay-at-the-table provider and only growing from there.

Want a seat at our table? We are seeking an Engineering Enablement & Analytics Lead to help teams improve delivery predictability, developer productivity, release quality, and operational excellence through analytics, tooling, automation, and process improvements. The ideal candidate combines strong technical acumen, business insight, and a passion for enabling engineering teams to operate at scale. This role will partner closely with engineering leadership to establish meaningful performance metrics, drive continuous improvement initiatives, and identify opportunities to accelerate software delivery through AI-enabled solutions and workflow optimization.

The Main Course – Responsibilities

• Lead cross-functional engineering programs, release readiness activities, enhancement prioritization and design reviews.
• Support the transition and ongoing management of initiative planning, intake processes, and engineering capacity management responsibilities.
• Evaluate and improve engineering workflows, leveraging AI agents and automation to increase efficiency and reduce manual effort.
• Build, implement, and promote the use of AI-powered agents to streamline engineering and operational processes.
• Define and maintain effective engineering frameworks, including developer productivity, delivery performance, quality, and operational health metrics.
• Facilitate engineering planning processes, including roadmap alignment, capacity planning, dependency management
• Administer Jira, including workflows, fields, automation, dashboards, and reporting

What You Bring To The Table – Qualifications

• 5+ years of Program Management, Technical Program Management, Release Management, or related experience within a software development organization.
• Strong experience managing software releases and coordinating cross-functional initiatives.
• Demonstrated experience building, implementing, and using AI agents within daily workflows and business processes.
• Experience improving workflows, implementing automation, and driving operational efficiencies.
• Experience analyzing large engineering datasets and presenting insights to technical and executive audiences.
• Experience maintaining engineering metrics, KPIs, dashboards, and reporting.
• Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC).
• Excellent communication, collaboration, and problem-solving skills.
• Experience with cloud-based products, Azure DevOps, and GitHub preferred.
• Experience as a Jira administrator maintaining workflows, as well as, with integrating engineering systems such as Azure DevOps, GitHub, Confluence, or related platforms.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano.. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.