About this role:

Wells Fargo is seeking a Lead Business Execution Consultant to be part of our Global Operations team

The Lead Business Execution Consultant role will be responsible for working independently to analyze current operational needs around Telephony Solutions across Home Lending, Auto, and Unsecured Lending (ULO) lines of businesses.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

• Review strategic approaches and effectiveness of support function and business performance

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives

• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written and interpersonal communication skills

• Proven experience with Inbound Call Routing systems and Telephony solutions

• Previous Contact Center operations experience

• Previous Consumer Operations experience which may include - Home Lending, Auto and/or Unsecured Lending Operations (Credit Cards)

• Demonstrated flexibility in adjusting to changing business needs and timelines while maintaining a high level of performance and focus.

• Ability to grasp complex business issues quickly, recommend solutions, and drive resolution

• Ability to work collaboratively across the organization, including with functional partners

• Highly organized and detail-oriented, with the proven ability to handle multiple projects simultaneously, and prioritize effectively

• Experience with Five9 Contact Center Telephony system

• Technical Skills: Aspect, Genesys, Avaya, and/or Five9

• Knowledge of AI in CCaaS platforms

Job Expectations:

• Ability to provide overnight and weekend testing support as needed.

• Ability to travel up to 10%

• This position offers a hybrid work schedule.

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

• Relocation assistance is Not available for this position.

Posting Locations:

• 401 Las Colinas Blvd W Bldg A Irving, TX

• 2700 S. Price Rd. Chandler, AZ

• 11601 N. Black Canyon Hwy. – Phoenix, AZ

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.