About this role:

Wells Fargo is seeking a Quality Assurance Senior Manager to lead second‑level quality assurance across the Auto Originations business. This is a high‑impact leadership role with responsibility for setting Quality Assurance (QA) strategy, strengthening the control environment, and delivering trusted insights that influence senior‑level decision‑making.

In this role, you will sit at the intersection of Originations, Risk, Compliance, and Credit — shaping how quality is defined, measured, and sustained across the Auto lending lifecycle. You will lead and develop a team of QA managers and professionals while partnering closely with business leaders and key stakeholders to drive consistent, compliant, and customer‑focused outcomes.

In this role, you will:

• Lead the end‑to‑end QA strategy for Auto Originations, establishing clear standards for accuracy, consistency, and control across the lending lifecycle.
• Oversee second‑level QA reviews across application intake, underwriting, stipulation review, funding, and dealer processes, ensuring independent and credible quality assessments.
• Identify performance, risk, and control gaps using data‑driven insights, and partner with operational leaders to drive sustainable corrective actions.
• Translate QA results into clear, business‑focused narratives, delivering concise, trusted insights to senior leadership and key stakeholders.
• Partner cross‑functionally with Operations, Credit, Risk, Compliance, Legal, and Technology to strengthen process rigor while improving customer and dealer experience.
• Inspire, develop, and lead a team of QA managers and professionals, fostering a positive culture of accountability, continuous improvement, and high performance.
• Prepare QA functions for success in audits, regulatory exams, and internal reviews, by ensuring strong documentation, and transparency.
• Maintain ownership and creation of key controls that are focused on mitigating risks across Origination teams.

Required Qualifications:

• 7+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Proven experience leading QA programs in a large‑scale, highly regulated financial services environment.
• Strong analytical and problem‑solving skills, with the ability to turn complex QA findings into clear actions.
• Deep understanding of Auto Originations processes and end‑to‑end operational workflows.
• Ability to communicate complex risk and quality themes with clarity, confidence, and executive presence.
• Knowledge of Auto lending regulatory requirements, including Reg B, FCRA, and UDAAP.
• Experience leveraging QA platforms, workflow management tools, and performance scorecards to scale insights.
• Working knowledge of Excel, SQL, Tableau, or Power BI to support QA analysis and reporting.
• Experience using Jira or Azure DevOps to track issues, remediation efforts, and process enhancements.
• Demonstrated ability to lead through change, ambiguity, or transformation.

Job Expectations:

• Willingness to work on-site at one of the stated locations on the job opening.
• This position offers a hybrid work schedule.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa sponsorship.

Posting Locations:

• Irving, TX - 4101 Las Colinas Blvd.
• Chandler, AZ – 2800 S. Price Rd

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.