About this role
Wells Fargo is seeking a Lead Business Execution Consultant to support the Marketing Services team. This team provides platform and user support for a variety of marketing technology applications as well as operational support and controls. In this role, you will drive work from problem identification through sustained operational execution, ensuring controls, processes, and support models operate with excellence.

This position partners across Marketing Services and works closely with business, technology, data, and governance stakeholders to create, maintain, and enhance operating controls owned by the team, manage the Jira ServiceDesk ticketing ecosystem, and deliver meaningful insights that support marketing campaign operations.

You will serve as the accountable owner for control health, ticket quality, issue remediation, and operational reporting, helping leadership understand trends and make informed decisions.

In this role, you will:

Operational Leadership & Execution

• Own and lead multiple operational workstreams end‑to‑end—from problem identification and intake through execution, stabilization, and sustainability.
• Manage the Jira ServiceDesk environment, including intake standards, triage rigor, backlog health, and ticket quality scoring.
• Oversee operational intake for platform, campaign, or system issues, ensuring they are clearly defined, prioritized, and driven to closure.
• Maintain strong execution discipline across support tickets, controls, and workflows, intervening early when delivery risks or control gaps appear.
• Translate leadership expectations into actionable plans, milestones, and checkpoints.
• Own timelines, dependencies, and outcomes—not just participation.

Controls, Risk, & Accountability

• Serve as the accountable owner for controls and KRIs for Marketing Services applications.
• Develop procedures, maintain documentation, and lead remediation efforts for identified control gaps.
• Ensure all metrics, reports, and dashboards are accurate, timely, and decision‑useful.
• Challenge data quality, ownership gaps, and execution risks, driving corrective actions and process/tool improvements.

Analytics, Reporting & Insights

• Design, maintain, and evolve ticket quality scoring models, control metrics, and operational reporting.
• Provide clear, executive‑ready insights to leadership, audit partners, and cross‑functional stakeholders.
• Support the Marketing Support Hub in surfacing trends related to marketing campaign performance and impediments.
• Translate complex operational signals into concise recommendations.

Cross‑Functional Partnership & Influence

• Partner closely with business, technology, data, and governance teams to align on ownership, remove blockers, and drive coordinated execution.
• Influence without authority through structure, clarity, and credibility.
• Represent Marketing Services confidently in leadership, audit, and oversight forums.
• Coach consultants on performance expectations, accountability, and operational excellence.

Ways of Working

• Operate horizontally across product, technology, operations, and governance teams.
• Navigate ambiguous environments with ease—bringing structure, clarity, and forward momentum to loosely defined problems.
• Balance strategic thinking with hands‑on execution and a strong bias for action.

Required Qualifications

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Experience in business execution, delivery management, and operational leadership
• Strong control and risk awareness, including issue management, ownership, and remediation
• Advanced analytical skills, including Excel‑based analysis, operational reporting, and metric development
• Experience with process design, procedure development, and continuous improvement
• Executive‑level written and verbal communication
• 5+ years of experience with either or all:
  • Testing
  • Agile methodologies
  • Jira (workflows, ticketing, reporting)
  • Marketing or marketing technology support
• Experience with modern tech stacks (cloud, microservices, APIs, DevOps)
• Experience supporting Marketing or Consumer Lending
• Strong data‑driven decision‑making capability
• Advanced skills in Microsoft Office
• Experience with AI and Copilot tools

Job Expectations

• Ability to work on‑site at one of the posted locations
• Hybrid work schedule required
• Visa sponsorship is not available for this role
• Relocation assistance is not provided

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.