About this role:

Chief Operating Office Technology (COO Tech) group provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization.

The Platform & Application Services team within the Chief Operating Office Technology group seeks an Incident Management Commander to oversee enterprise-wide incident response and governance for critical operational, technology, and business events. This senior role ensures prompt detection, escalation, communication, and resolution of incidents affecting customers, staff, or the firm. The lead partners with stakeholders across technology, business, risk, and resiliency, providing leadership during complex incidents and advancing incident management from reactive troubleshooting to proactive, predictive systems oversight. The position also drives the adoption of advanced observability practices and tools to deliver system visibility and operational excellence.

Additionally, this role will play a pivotal part in the organization’s transformation initiatives by identifying opportunities to modernize incident management processes, leveraging emerging technologies, and facilitating cross-functional collaboration to support strategic change. The Incident Management Commander will help shape and execute transformation strategies that enhance operational resilience, streamline workflows, and accelerate the transition to next-generation technology solutions across the enterprise.

In this role, you will:

• Lead enterprise incident response for major events, serving as incident commander, coordinating cross‑functional teams, and driving timely resolution.

• Communicate incident impact, status, and outcomes to senior leadership and key stakeholders.

• Ensure adherence to incident management, risk, and escalation protocols; maintain governance and regulatory documentation.

• Drive post‑incident reviews, corrective actions, and continuous improvement of incident management processes and training.

• Advise senior leadership on complex platform support, operational strategies, and transformation initiatives.

• Lead high‑impact systems and infrastructure initiatives, translating business strategy into scalable technology solutions.

• Foster cross‑functional collaboration, mentor team members, and promote accountability, preparedness, and technical excellence.

Required Qualifications:

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong executive presence with the ability to lead, communicate with authority, and drive service restoration in high‑pressure situations.

• Proven experience leading or coordinating response to complex, high‑impact incidents in large, matrixed organizations.

• Deep understanding of the incident management lifecycle, escalation frameworks, and governance expectations.

• Excellent verbal and written communication skills, able to translate complex technical or operational issues into clear, executive‑level messaging.

• Demonstrated ability to operate calmly, decisively, and effectively in time‑sensitive environments.

• Credible, influential leader with strong business and technology acumen and a track record of motivating teams across organizational boundaries.

• Strategic thinker with strong problem‑solving skills and a focus on proactive, practical solutions.

• Experience partnering with senior and executive leaders during critical events.

• Familiarity with enterprise incident severity models, crisis management, and business continuity frameworks.

• Knowledge of technology incident, cyber, third‑party, and operational risk domains.

• Experience supporting enterprise or large‑scale financial services environments.

• Hands‑on experience with observability, automation, and incident management tooling, reporting, and metrics (e.g., ServiceNow, PowerBI, Grafana).

• This role supports a strong risk‑mitigating and compliance‑driven culture, requiring timely escalation and sound decision‑making aligned to Wells Fargo policies and procedures.

Job Expectations:

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule.

• Relocation assistance is not available for this position

• Ability to travel up to 20% of the time

• Ability to work flexible hours, including evenings or weekends, as needed during incident response.

• May be required to participate in on‑call or rotating incident leadership coverage.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.