About this role:

Wells Fargo is seeking a Lead Digital Product Manager to serve as the primary expert for workforce management product vision and design within the Workforce Optimization Product Team. This consultant will lead conversations with business partners to capture business problems and define features to assist in solving these opportunities. The role is pivotal in bridging the needs of business partners and product teams, ensuring that workforce management solutions are designed and refined to meet evolving business needs. Our mission is to drive innovation and optimization across our organization, and we are looking for a talented individual to join us in this exciting journey. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Review and analyze complex digital strategy for the Workforce Management Product
• Lead product discovery and problem identification sessions with business partners to capture workforce management product needs.
• Make decisions in the Workforce Management product strategy for requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals by ensuring requirements are accurately documented and translated into actionable solutions.
• Lead the refinement of product features and enhancements based on business feedback and evolving needs.
• Maintain a deep understanding of workforce management structures, processes, and best practices.
• Collaborate with product team to drive strategic initiatives and continuous improvement in workforce management capabilities.
• Communicate regularly with stakeholders on completed and upcoming deliverables..

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

• Act as key participant in large-scale planning

• Review and analyze complex digital strategy for product/functionality/experience area

• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

• Lead a broad team of digital professionals to meet deliverables and drive new initiatives

• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

• Potentially lead projects, teams or serve as a peer mentor

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience in workforce optimization, product management, or consulting within a contact center, customer experience, or similar environment.
• Strong understanding of workforce management structures, needs, functions, and processes.
• Demonstrated expertise in workforce management systems, specifically Alvaria and Verint.
• Experience in capturing business requirements and translating them into actionable solutions.
• Experience with Agile practices and frameworks (e.g., Kanban, Scrum).
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated experience with contact centers and contact center quality, performance, and workforce management programs.
• Ability to maintain a customer-focused mentality through the end-to-end delivery strategic process.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.