About this role:

Wells Fargo is seeking a Lending Operations Sr. Manager to lead a high-performing team supporting auto dealers that partner with Wells Fargo for their indirect lending needs. This leader will collaborate closely with internal partners to shape and execute operational strategies, guide risk and compliance practices, and deliver an exceptional experience for affluent clients. In this critical role, the leader will champion talent development, drive process improvements, and foster a culture of accountability and service excellence across Auto Lending teams with the goal of improving the dealer experience. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead the Wells Fargo Auto Dealer Desk team responsible for verbal and e-mail intake requests from auto dealers in an effort to provide accurate information in a timely manner that helps to grow and foster the dealer’s relationship with Wells Fargo.
• Engage and influence stakeholders, internal partners, and peers associated with the Auto Originations functional area
• Identify and recommend opportunities for process improvement and risk control development within Auto Originations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Dealer Desk team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external customers throughout the conducting of loan processing and liquidations evaluation
• Provide quality service to new and existing dealer partners of Wells Fargo.
• Manage allocation of people and financial resources for Dealer Desk.
• Own all controls for the Dealer Desk space, ensuring they are effective and evidenced on a monthly basis.
• Ability to partner with key groups inside of Wells Fargo Auto to meet dealer needs.
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Demonstrated expertise in Auto, with a deep understanding of dealer requests and needs of their lender.
• Expertise in Auto’s policy, compliance, monitoring, and documentation requirements to ensure effective mitigation of existing risks.
• Proven relationship management skills, with track record of building trust, leading teams, and implementing innovative solutions in high-value client environments
• Demonstrated experience serving as a key contributor on large scale projects or initiatives, with a background in project management and/or strategic planning
• Demonstrated success in operationalizing strategic initiatives and change management within a regulated financial services environment
• Proven inspirational leadership skills with significant experience in attracting, retaining, and developing talent
• Ability to synthesize complex, multi-dimensional concepts into clear, actionable insights and decisions
• Executive presence with a track record of influencing senior leaders and cross-functional stakeholders to drive strategic outcomes
• Strong analytical skills with experience reviewing complex consumer requests, evaluating product and process decisions, and ensuring transactional accuracy and completeness
• Understanding of agile product development, product discovery and customer experience best practices
• Strategic thinker with demonstrated experience executing business priorities

Job Expectations:

• Willingness to work on-site three days a week at the Irving, TX location
• Ability to travel up to 10% of the time
• Relocation assistance is not available for this position.
• This position is not eligible for Visa sponsorship.

Posting Location:

• Irving, TX - 401 Las Colinas Blvd.

Job posting early may come down early due to volume of applicants

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.