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About this role:

Wells Fargo is seeking a visionary and execution-focused Senior Lead Digital Product Manager to help stand up Observe to Agent, (O2A) capability for Wells Fargo. As part of the Chief Operating Office AI Center of Excellence (COE) organization, this role will drive enterprise-wide AI strategy and delivery by defining product vision, roadmap, and success metrics for Generative and Agentic AI solutions.

Leading cross-functional teams through the full product lifecycle to build scalable, intelligent systems that enhance user experience, operational efficiency, and innovation while ensuring responsible AI practices.

In this role, you will:

• Execute O2A lifecycle activities (Observe → Optimize → Analyze → Run).

• Support configuration of Observe Assistant, activity tagging, persona behavior modeling.

• Work with engineering to translate observed behavior into actionable agentic features.

• Define enterprise strategy for O2A observation, optimization, and agent generation.

• Build O2A operating model including governance, lifecycle stages, roles/responsibilities, and prioritization framework.

• Determine scalable implementation pathways for persona coverage, behavioral insights, and continuous optimization loops.

• Define strategic roadmap for enterprise Agentic AI adoption (autonomous workflows, memory, planning, tool‑use architectures).

• Partner with AI, IA, Data, Operations and Technology leaders to align multi‑year roadmap.

• Develop business cases for large‑scale agent deployment derived from observed tasks.

• Govern intake, prioritization, and sequencing across businesses and functions.

• Represent O2A/Agentic Strategy in senior forums (COO, AI, Ops leadership).

• Build a repeatable business case framework quantifying efficiency improvements, SLA impact, and accuracy gains derived from O2A deployments, using examples from CTO Ops, Fraud, Claims, and Complaints.

• Conduct observation deployments across selected personas and applications.

• Build behavioral and task‑level insights to support productivity improvement.

• Run end‑to‑end analysis of task‑level behavior, cognitive load indicators, and exception patterns.

• Deploy SKAN.ai agents, configure masking, validate data capture, ensure compliance with governance and privacy requirements.

• Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies, and generate insights for optimization.

• Generate structured process documentation (SOPs) for downstream automation teams.

• Monitor continuous observation cycles and maintain audit/logging standards.

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment.

• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.

• Coordinate highly complex activities and guidance to others.

• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.

• Strategically engage with all levels of professionals and managers across the enterprise.

• Serve as an expert advisor to leadership.

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Technical Mastery: Multimodal ML, Generative AI workflows, Agent architecture, automation design.

• Product Leadership: Ability to define and scale enterprise-grade AI capabilities.

• Systems Thinking: Designs operationally scalable, compliant AI systems.

• Executive Influence: Shapes decision-making with senior leadership and technical domains.

• Execution Excellence: Delivers complex AI services across multiple engineering teams.

• Stakeholder Management: Strong communicator with cross-functional alignment experience.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.

• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule – 3 days on-site & 2 remote)

• The ability to travel up to 10% of the time.

Posting Location:

• Charlotte, NC

• Dallas/Irving, TX

​The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.