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About this role:

Wells Fargo is seeking a Senior Lead Product Manager to support Agentic AI capability for our Enterprise Complaints, Remediations and Loudspeaker (ECRL) operational process transformation.

In this role, you will:

• Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs

• Oversee overall product management and strategic focus for the most technical, complex and diverse products and services

• Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide

• Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management

• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines

• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships

• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide

• Serve as an adept advisor to leadership

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience building enterprise-wide capabilities which enable process automation across applications and operational efficiency.

• Strong design thinking with understanding industry best practices, the evolving toolkit of technology solutions available within Wells Fargo, and the complex business processes across ECRL.

• Capability to apply a structured approach for capturing key perspectives/views of the enterprise or business domain, including principals and standards that guide business architecture and design efforts

• Results-driven: ability to deliver value and outcomes; inspires teams; enables organization to execute long-term plans

• Critical thinking: ability to deal with complex problems

• Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies

• Knowledge and understanding of customer complaint, redress, and remediation policies and regulations

• Successful integration and design of A.I. into existing services

• Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes

• Business architecture experience to include business strategy impact analysis, conceptual solution design, and transition change management

• Ability to see the big picture across multiple work streams to connect the dots

• Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations

Job Expectations:

• Ability to meet hybrid in office expectations. Relocation assistance is not available for this role.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.