About this role:

Wells Fargo is seeking a Business Execution Consultant within our Auto Operations Team and will be responsible for training new hires across Auto Operations focused on Customer Service and Collections.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Develop training materials for new hire and upskill onboarding, including the creation of new materials from scratch and updating existing materials to meet business needs
• Facilitate training classes both in-person and virtual

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft Office skills (PowerPoint)
• 2+ years’ experience facilitating training in a small and large group sessions (in-person & virtually).
• 2+ years Training Content Development / Procedural Documentation / Procedural Writing experience
• Proven knowledge in Auto Operations which may include Customer Service and/or Collections
• Ability to lead discussions with stakeholders to determine the training need.
• Experience creating communications, user guides, and other written training materials.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions.
• Technical skills: iNotice, Cars, iTop, ACES/Softphone, iRepo, Imaging Content Management Platform (ICMP), Strategic Reporting Solutions (SRS), SharePoint, Jira, Tableau, and/or NICE/Nexidia

Job Expectations:

• This position offers a hybrid work schedule.
• Ability to work flexible hours based on business need during 8:00am – 7:00 pm CST
• Successful candidate Must be on campus when facilitating training
• Ability to travel up to 5%
• Required location listed
• Relocation assistance is not available for this position.

Posting Location:

• 6051/6061 N. State Hwy. 161, Irving TX

Position Not eligible for Visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.