About this role:

Wells Fargo is seeking a Senior Business Execution Administrator to monitor inbound and outbound call center activity for Wells Fargo Home Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support the operations of a specific business line

• Administer programs, projects, or processes specific to the business

• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs

• Perform business operations that are administrative in nature

• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation

• Provide subject matter knowledge and interpretation of procedures to key business partners

• Coordinate and monitor implementation and maintenance of processes, procedures, and policies

• Interact with immediate Strategy and Execution colleagues on operational initiatives

• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Available location(s): Preferred location(s) listed below. Relocation assistance is not available for this position.

• 2501 S. Price Rd., Chandler, Arizona

• 11601 N Black Canyon Hwy Phoenix, Arizona

• 800 S. Jordan Creek Pkwy, West Des Moines, Iowa

• 2701 Wells Fargo Way, Minneapolis, Minnesota

• 6051 N. State Hwy. 161, Irving, Texas

• 4101 Wiseman Blvd., San Antonio, Texas

Job Hours:

• Work Schedule: Monday - Friday 1:00PM -10:00PM CST With some rotation Saturdays 7:30AM - 2:00PM.

* Shift is subject to change based upon business needs

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of workforce management software packages including Alvaria (Aspect), Aspect ALM, Aspect UCC, Avaya, Genesys, and/or Genesys GAX. Five9, Acqueon.

• Knowledge and understanding of financial services or call center environment

• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

• Ability to present information, findings, and training to groups of various size including senior management teams

• Experience with capacity planning, forecasting, measurement, process improvement, and scheduling within a call center environment

• Excellent verbal, written, and interpersonal communication skills

• Ability to follow policies, procedures, and regulations

• Ability to work effectively in a virtual team environment

• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere

• Ability to exercise independent judgment to identify and resolve problems

• Strong analytical skills with high attention to detail and accuracy

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to work effectively in structured but flexible, adaptable and changing, call center environment

• Intermediate Microsoft Office skills

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or schedule

• This position is not eligible for Visa sponsorship

• Willingness to work on-site at stated location on the job opening

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

ATTENTION:

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS

• Once your application is received, Wells Fargo will make initial contact with you via e-mail

• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile

• If your contact information has changed, please update prior to applying to this position

• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.