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Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S.

About this role:

Wells Fargo is seeking a Senior Merchant Services Relationship Manager with Cards & Merchant Services within Consumer Lending. Your responsibilities will include, looking for opportunities with discovery calls to the sales consultant, managing servicing existing portfolios of merchants and adding value and growing businesses as well as knowing and communicating with many stakeholders and being that subject matter expert within your area of business. Responsible for building, maintaining, and growing relationships with merchant services clients. Individuals have frequent interactions with clients to understand and meet their needs.

Learn more about the career areas and business divisions at www.wellsfargojobs.com

In this role, you will:

• Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
• Achieve companywide business objectives, including the annual revenue plan at target margin
• Maintain existing relationships, identify incremental business and maintaining high levels of client satisfaction
• Establish and maintain a spend internal partnerships with respective teams through on-going collaboration and communication
• Support the Merchant Sales Consultant by supporting client servicing needs, inquiries and escalations.
• Prepare and deliver quarterly business service reviews and analysis on strategic client relationships
• Act as a principal point of contact to internal partners, and for the client relationship on behalf of Merchant Services
• Collaborate and consult with internal partners to resolve customer escalations
• Supporting ongoing projects
• Ensuring client touch points are tracked appropriately in CRM system, including referrals, and managing clients to prevent them from becoming at risk, and preventing client attrition
• Significant focus on customer retention will be key to success in the role

Required Qualifications:

• 4+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years in Merchant retail payment processing Services, and/or Treasury Management experience
• Understanding and knowledge of treasury management/cash management products
• Managing portfolio of new or existing merchants
• Experience with service reviews, account analysis, customer statements integrations of both internal and external vendors
• Experience with handling risk and compliance within this area
• Ability to thrive in a fast paced, deadline driven, environment
• High attention to detail skills
• Strong verbal and analytical skills
• Ability to complete tasks with minimal supervision

Job Expectations:

• Ability to travel up to 10% of the time-going out to meet clients with sales consultant
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship

Location:

• 250 E John Carpenter Frwy, Irving, TX
• 1150 W Washington St, Tempe, AZ
• 2800 S Price Rd, Chandler, AZ
• Charlotte NC 550 S Tryon Street

#Merchantservices #Treasurymanagement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.