The Loan Servicing Representative will be responsible for creating and performing second level review and quality assurance of our manual letters within our Auto Recovery/Legal Notice Team.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances.
Identify opportunities to improve loan servicing process within established procedures
Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing
Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area
Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers
Receive direction from Loan Servicing supervisors
Escalate non-routine questions to experienced individuals

Required Qualifications:

2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
General understanding and knowledge of Auto Originations
Experience in Auto Asset Recovery
Experience in Legal Notice processing
Experience in understanding policies and regulatory compliance.
Strong attention to detail, including accuracy in grammar and a sharp focus on identifying and resolving errors.
Strong organizational, multi-tasking, and prioritization skills
Ability to exercise independent judgment to identify and resolve problems.
Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
Technical skills: iNotice, Cars, iTop, Strategic Reporting Solutions (SRS), Imaging Content Management Platform (ICMP) and/or iRepo

Job Expectations:

This position offers a Hybrid work schedule.
Successful candidates Must have the ability to work the hours of 8:00am – 4:30pm CST Monday-Friday.
Ability to work an occasional Saturday based on business need.

Position is Not eligible for Visa Sponsorship

Posting End Date:

4 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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