D365 F&O Solution Architect / Senior L3 Support Engineer POST NUMBER: 479080

• D365 Architecture Leadership
  • Architecture / Operational Support Balance – 50/50 Strategic / Operational Support | Driving Strategic Architecture Activities / Supporting Ticket Resolution / Escalations
  • D365 Architecture – Providing Senior Architect-Level Expertise for D365 Platform Health Assessments / Architectural Reviews / Platform Optimization Initiatives
  • D365 F&O Platform Assessments – Leading Quarterly Health Assessments / Architectural Reviews of D365 F&O Environments in Partnership With Customers and MS
  • Customization / Configuration Analysis – Evaluating Customizations / Extensions / Configurations to Identify Performance Bottlenecks / Stability Risks / Architectural Inefficiencies
  • Architecture Optimization / Advisory Services – Providing Actionable Recommendations Around Architecture Improvements / Best Practices / Remediation Strategies to Improve Platform Performance / Reliability / Scalability
  • System Health / Performance Evaluation – Conducting Deep-Dive Analysis into How Platform Customizations / Configuration Decisions Impact Overall System Stability / Health
  • Client Advisory / Technical Consulting – Delivering Findings / Architecture Diagrams / Strategic Guidance | Implementing Recommendations via Consultative Engagements without Direct Hands-On System Modification Responsibilities
• Client Advisory / Strategic Guidance
  • Quarterly Evaluations – Leading Client-Facing Quarterly Evaluations with MS Focused on Best Practices / Recommendations / Platform Improvement Opportunities
  • Customer Engagement / Advisory Leadership – Confidently Interfacing Directly with Customers during Health Assessments / Technical Discussions / Architecture Reviews
  • Pre-Sales Technical Support – Participating in Pre-Sales Conversations with Prospective Large D365 Customers to Demonstrate Technical Depth / Platform Expertise / Service Offerings
  • Technical-to-Business Translation – Translating Complex Technical Concepts into Clear / Business-Friendly Recommendations / Actionable Guidance
  • Stakeholder Trust / Relationship Building – Building Strong Technical Credibility / Trust with Client Stakeholders via Consistent Advisory Engagement / Expertise
• L3 Escalation / Delivery Oversight
  • D365 Technical Escalation Authority – Primary Escalation Point / Highest Technical Authority for Distributed Dynamics Support Teams (L2/L3 Offshore Delivery Model)
  • Major Incident / Production Support (P1/P2) – Handling Complex High-Impact Production Issues | Advanced Troubleshooting / Root Cause Analysis
  • Overflow Customer Support – Providing Supplemental Support on Direct Customer Tickets | Maintaining Service Continuity / SLA Compliance
  • Microsoft Escalation Management – Opening / Managing / Driving Escalations with Microsoft Support for Critical Platform Issues / Defects
  • Production Stability / Risk Mitigation – Ensuring System Stability via Proactive Technical Guidance / Preventive Actions / Permanent Corrective Fix Implementation

• D365 F&O Platform Architecture (expert) – Assess / Optimize Large-Scale / Multi-Company D365 Environments | D365 F&O Architecture / Metadata Model / Batch Framework / Data Entities / Security Model
• Diagnostics / Performance Troubleshooting (advanced) – Identifying Root Causes of Performance / Stability | Trace Parser / PerfTimer / X Profiler / LCS Diagnostics / Azure Monitoring / Application Insights
• Database / Batch Performance (advanced) – Batch Processing Optimization / Troubleshooting | SQL Server / Azure SQL Query Optimization / Indexing / Performance Tuning
• Development / Customization Knowledge (advanced / light hands-on) – X / Extensions / Chain of Command / Event Handlers (Review / Critique Custom Code) | NOT Heavy Development | Focused on Reviewing / Guiding vs. Writing Significant New Code
• Azure / Integration Awareness (working knowledge) – Azure Services (Logic Apps / Service Bus / Azure Functions / DataFactory, etc.) Relating to D365 Integrations

• MS Certifications – MB-500 / MB-700 / MB-920, etc.
• Microsoft / Vendor Health Assessments – Participating in Quarterly MS-Led / Vendor-Led Platform Health Assessments / Reviews
• Pre-Sales Technical Exposure – Pre-Sales Technical Discussions Supporting Solution Positioning / Customer Advisory Engagements
• DevOps / ALM Awareness (understanding) – Supporting DevOps / Application Lifecycle Management Concepts (Azure DevOps / LCS / Deployable Packages)

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.