The Director of Digital Services provides strategic leadership and operational oversight for enterprise digital service functions across UT Shared Information Services. This role is responsible for portal strategy and support, production control and operational support, identity and access management, business relationship management, and marketing and communications. The Director ensures the delivery of reliable, secure, customer-focused digital services that align technology capabilities with business priorities and institutional objectives.

-Bachelor’s degree and 10 years of related experience
-5 years of experience managing direct reports

•Bachelor’s degree in Information Systems, Computer Science, Business Administration, Communications, Marketing, or a related field in higher education.

•10 years of progressive experience in a related discipline.

•5 years in a leadership or management role.

•Master’s degree in a related field

•Higher Education experience is preferred, specifically in the state of Texas.

•7 years in a leadership role

•Experience leading enterprise portal platforms, identity and access management programs, production support services, service delivery organizations, or customer engagement functions.

•Demonstrated success leading cross-functional teams and enterprise-wide initiatives.

Other Requirements:
•Criminal background check conducted

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

•Develop and execute the enterprise portal strategy to support institutional goals, improve user experience, and increase service adoption.

•Oversee the design, implementation, support, and continuous improvement of enterprise portal solutions.

•Establish standards, governance, and multi-year roadmaps for digital service delivery platforms.

•Partner with stakeholders to prioritize enhancements, integrations, accessibility, and user experience improvements

•Lead production control and operational support services for enterprise applications and critical business processes.

•Ensure reliable scheduling, monitoring, execution, and support of production workloads, interfaces, and batch processes.

•Establish service management practices that strengthen availability, incident response, operational readiness, and continuity.

•Drive process improvement and automation to increase efficiency, consistency, and service quality.

•Direct the strategy, governance, and operation of enterprise identity and access management services.

•Ensure secure provisioning, authentication, authorization, role management, and access lifecycle processes.

•Collaborate with cybersecurity, compliance, audit, and application teams to maintain appropriate access controls and regulatory compliance.

•Develop roadmaps and standards supporting modern identity, privileged access, multifactor authentication, and related technologies.

•Lead Business Relationship Managers who serve as strategic liaisons between technology services and institutional stakeholders.

•Establish frameworks for business engagement, demand management, service planning, and prioritization of technology initiatives.

•Align technology investments and digital services with institutional, operational, and customer priorities.

•Facilitate communication between technical teams and business leaders to improve service outcomes and stakeholder satisfaction.

•Oversee recruiting, hiring, evaluations and disciplinary actions. Ensure staff adhere to established standards for completion of their work. Review staff training plans to ensure that plans align with current technologies and needs. Provide input into performance goals and evaluations of IT leadership to measure and affect the strategic goals of UT SIS.

•Reporting, Metrics, and Key Performance Indicators: Develop and report key performance indicators and act upon such information as needed.

•Vendor Management: Remain accessible to vendors and strengthen key relationships. Support managers and team leads within the organization in addressing vendor-related issues.

•Oversee marketing and communications strategies supporting UT Shared Information Services programs, services, and initiatives.

•Develop communication plans that promote awareness, adoption, and effective use of technology services.

•Ensure clear, consistent messaging across channels, platforms, and stakeholder groups.

•Support executive communications, service announcements, organizational branding, and technology change initiatives.

•Performs other duties as assigned

Knowledge, Skills, & Abilities:

•Executive leadership, strategic planning, and organizational change management.

•Strong knowledge of digital platforms, service delivery, accessibility, and user experience principles.

•Knowledge of identity and access management concepts, technologies, controls, and governance.

•Understanding IT operations, production control, service management, and process improvement practices.

•Excellent business relationship management and stakeholder engagement skills.

•Strong written, verbal, presentation, and executive communication abilities.

•Ability to lead multidisciplinary teams, develop talent, and drive organizational change.

•Strong analytical, problem-solving, prioritization, and decision-making skills.

•Ability to develop service roadmaps, governance models, operating metrics, and continuous improvement plans.
•Commitment to customer service excellence, security, compliance, and continuous improvement.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.