Join a team that drives the university’s strategic success by shaping and supporting innovative CRM technology solutions. In this role, you’ll collaborate with campus technology partners to enhance the Office of Institutional Success and Decision Support (OISDS) through advanced data integration and Salesforce platform development.

This position proactively develops and supports OISDS CRM technology product solutions in conjunction with university technology partners. The role focuses on data management and integration development between the Salesforce Education Cloud platform and PeopleSoft Campus Solutions.

As a CRM Analyst, you will support the administration of the Salesforce Education Cloud and Marketing Cloud platforms, with primary responsibilities centered on designing, configuring, and automating solutions for the University Student Success implementation. You will collaborate with stakeholders to define system requirements and enhance platform functionality.

Key responsibilities include managing user permissions, maintaining data integrity, and resolving errors related to student information. The role also involves monitoring system integrations, tracking application platform changes, updating rule‑based automation, and creating documentation of business practices.

Please note that visa sponsorship is not available for the CRM analyst position. Must be a U.S. Citizen or Lawful Permanent Resident to meet USCIS eligibility requirements.

BA/BS degree in related field with six (6) years related experience; AA/AS degree in related field with eight (8) years related experience; High school diploma with ten (10) years related experience. Equivalent combination of education and experience may be considered.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Please note that visa sponsorship is not available for the CRM analyst position. Must be a U.S. Citizen or Lawful Permanent Resident to meet USCIS eligibility requirements.

Work Notice:
OISDS staff have the option to work remotely. As such, this role is eligible for a remote work schedule, subject to manager approval. A UT Dallas Remote Work Agreement will be required within 14 days upon approval. Remote work arrangements are subject to regular review and re-approval and may be canceled at any time. Individuals may be required to use personal computers and other standard office equipment in order to work remotely. The CRM Analyst must be located within the DFW Area and have the ability to be on campus within 24 hours of notice.

What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.