The IT Service Management (ITSM) Application Administrator will report to and partner closely with the IT Service Management Director, serving as the organization’s primary expert in ITSM application configuration, platform administration, workflow design, and integrations. This role functions as the lead administrator, configurator, and solution designer for TeamDynamix, the University’s IT Service Management System—ensuring the environment is well-governed, continuously improved, and aligned with organizational and ITIL best practices. The organization has already established a robust ITSM tool and support processes. In this role, the individual will be responsible for reviewing and enhancing the existing platform, while providing expert guidance on refining changes that align with both industry standards and university-specific requirements.

This position primarily focuses on configuration and process improvement, requiring little to no traditional software development or minimal coding. Instead, it focuses on leveraging out-of-box capabilities to configure processes, design forms and workflows, integrate systems through iPaaS or similar tools, deliver training, and help standardize ITSM and PPM processes across the organization.

The role also maintains responsibility for platform documentation, service roadmaps, standard operating procedures, governance artifacts, and process diagrams—ensuring changes are reviewed, approved, and communicated in accordance with institutional standards and compliance requirements.

Bachelor’s degree and five to seven years of relevant experience; or the equivalent combination of relevant education and/or experience will be considered.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Ideal candidate should possess the following:

Remote Work Eligibility Statement
Hybrid Remote Work Available for Texas Residents

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.