Bachelor’s degree in a related field; 5-7 years related professional experience; or any equivalent combination of education and experience.

• Ability to work with, relate to, and communicate effectively with students.
• Analyze and review program trends and make adjustments in real time.
• Accept feedback from both student leaders and professional staff – be able to adjust accordingly.
• Serve as a liaison between students, faculty, staff and other departments and/or external constituencies on a day-to-day programmatic, operational, and administrative and fiscal issues.
• Oversee all non-STEM programming stepping into the program manager role as needed due to staff vacancies.
• Connect students to proper resources at UTD inside and outside of the Office of Undergraduate Education.
• Serve on campus committees and working groups as needed.
• Prepare clear, concise and complete reports and other written material.
• Make effective presentations.

• Supervise full-time professional staff through leadership development, program development, and annual evaluations.
• Collaborate with the SSC Leadership Team and other full-time staff as needed for Student Success Center programming
• ·Strategically design interventions to remove barriers for students to attend SSC programs. Evaluate the impact the SSC has on student academic confidence and performance through creating and conducting student surveys and evaluating appointment data.
• Design and manage virtual spaces for virtual labs and appointments.
• Manage physical space for on-campus appointments and workshops.
• Design content-specific training for staff and student employees.
• Work with academic deans to design opportunities to build success programs in each school.
• Hire, train, supervise, and evaluate a team of student peer leaders/tutors for various SSC program teams.
• Work with University Career Center to manage student employee hiring.
• Design strategic assessment goals with learning outcomes for specific programs and design assessment tools to gauge success each semester
• Oversee program budgets and be able to write grants with development to create external funding sources.
• Design and facilitate leader training through overseeing peer observations and self-reflections and conducting official observations at least once per semester.
• Oversee leader development with workshops and outreach activities.
• Lead the development, implementation, administration, and marketing of SSC Services including social media, electronic promotions and printed media
• Create opportunities to market the SSC through preparing for and staffing tabling events, SSC events, and other outreach opportunities.
• Build relationships with faculty and staff on campus to stay up to date on needs of undergraduate students.
• Schedule and manage student leader’s weekly shifts in current CRM platform.
• Maintain working knowledge of the university and the SSC’s online tools, including Canvas, AI Tools, Blackboard, Microsoft Office, Microsoft Teams, Handshake, CRM and Qualtrics.
• Attend and present at yearly conferences including the International Learning Center Association (ICLCA), College Reading and Learning Association (CRLA) and Texas chapter of the ICLCA – TxNCLCA.

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full-time employees
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
• Vision Insurance
• Long and short-term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
• Dental/Vision/AD&D
• Paid time off
• Paid Holidays
• Paid Winter Break
• Fertility Benefits
• Remote Work Options – approved by department