High school diploma or GED; at least 1 year but less than 3 years of experience in high volume medical scheduling; at least 1 year but less than 3 years of medical office experience; knowledge of medical terminology and medical insurance guidelines.

• Bilingual in Spanish (preferred but not required).
• Two or more years of experience with high-volume patient scheduling, preferably in an ENT and/or Audiology practice.
• Familiarity and experience with practice management and medical software programs/scheduling.
• Strong personal computer literacy, including working knowledge of Microsoft Office applications (Excel, Word).

• Strong patient relations skills and ability to provide excellent customer service.
• Ability to work accurately with data, including checks for integrity, summation, and effective communication with internal and external stakeholders.
• Highly organized with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Self-starter with the ability to work independently.
• Demonstrates a high degree of accuracy and readability in all work and team projects.
• Knowledge of and adherence to patient privacy and confidentiality standards (HIPAA).

• Serve as the primary point of contact for scheduling patient appointments in a high-volume medical practice.
• Accurately schedule, confirm, and coordinate patient appointments to ensure efficient clinic operations.
• Demonstrate working knowledge of insurance guidelines, including commercial, Medicare, and Medicaid payers.
• Obtain and verify prior authorizations and primary care provider (PCP) referrals as required.
• Review and manage patient financial information, including copayments, deductibles, past-due balances, and insurance pending balances.
• Verify and research patient demographic, insurance, and authorization information prior to scheduled appointments to ensure accuracy and compliance.
• Act as a liaison between patients, clinicians, and business office staff to resolve scheduling, insurance, and billing-related concerns.
• Provide support to front office staff with patient registration and check-out processes to ensure a positive patient experience.
• Perform clerical and administrative support duties as needed.
• Complete additional duties and responsibilities as assigned to support departmental and organizational goals.

• Competitive Salary
• Tuition Benefits
• BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
• AD&D Insurance
• Dental & Vision Plan Options
• Long and short-term disability
• TRS Retirement Plan
• Fertility Benefits
• Paid time off