Senior Customer Service Assistant
University of Texas at Dallas
Customer Service
USD 45k-45k / month
Posted on Apr 15, 2025
| Posting Number | S06336P |
|---|---|
| Position Title | Senior Customer Service Assistant |
| Functional Title | Senior Customer Service Assistant |
| Department | Crow Museum |
| Salary Range | $45,000 |
| Pay Basis | Monthly |
| Position Status | Regular full-time |
| Location | Multiple Locations |
| Position End Date (if temporary) | |
| Posting Open Date | 04/14/2025 |
| Posting Close Date | |
| Open Until Filled | No |
| Desired Start Date | 05/01/2025 |
| Job Summary | The Senior Customer Service Assistant supervises the work of Front of House staff and student assistants. The Security and Visitor Services staff and student assistants are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the museum and welcoming the public during open hours, as well as during select events and programming. Security and Visitor Services staff perform a variety of functions, including greeting and checking in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and the setup/strike of the space before and after events. The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human. The Senior Customer Service Assistant is empowered to enhance the guest experience at the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed. The museum’s public hours of operation are Tuesday–Sunday, 11:00 AM–5:00 PM. Must be able to work a flexible schedule, including occasional evenings and weekends as required. Open Vacancies: 1 position – Richardson: 800 W Campbell Rd, Richardson, TX 75080 1 position – Dallas: 2010 Flora St, Dallas, TX 75201 |
| Minimum Education and Experience | High school diploma or equivalent. At least two years of clerical or customer service work experience, preferably in functional area of position opening. |
| Preferred Education and Experience | Preferred Education and Experience
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| Essential Duties and Responsibilities | Essential Duties and Responsibilities
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| Physical Demands and Working Conditions | This position requires the ability to stand for long periods of time on hard floors, bend down, and move between and within galleries. Reasonable accommodations will be provided for accessibility purposes. Light to moderate lifting of no more than 40 pounds is required. |
| Physical Activities | |
| Working Conditions | |
| Additional Information | Work Notice: Work will be performed on-site and in person. What We Can Offer UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including: Competitive Salary Tuition Benefits Internal Training Medical insurance – including 100% paid employee medical coverage for full-time employees Dental Insurance Vision Insurance Long and short-term disability Retirement Plan Options Paid time off Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit https://hr.utdallas.edu/employees/benefits/ for more information. |
| Special Instructions Summary | |
| Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator. |