Bachelor’s degree and 5 years of related progressive experience.

• Experience working with graduate students in admissions, advising, or student success related unit.
• Experience leveraging technology solutions and data and analytics tools to support student success outcomes in education.
• Experience developing and implementing training and professional development strategies for faculty and staff on the use of technology to support student success and high-impact practices that support student enrollment and graduation, including utilizing learning management systems or content creation applications for training.
• Experience working with Salesforce Education Cloud and/or Marketing Cloud or other CRM solutions in higher education.

• Ability to develop trainings and programs with well-defined learning outcomes.
• Ability to communicate and present information clearly and effectively via written and verbal methods to faculty, staff, and all other stakeholders. Specifically, this position requires high quality communication and customer service skills and a student-centric and empathetic approach to working with staff, faculty, and student leaders to maximize the CRM. A successful candidate will possess excellent interpersonal skills, including the ability to work with people from different cultures and backgrounds.
• A proven track record of collaboration with internal and external stakeholders and cross-functional teams to support student success.
• Ability to work independently and successfully manage multiple projects and initiatives. Extensive experience conducting efficient meetings with individuals and groups, significant experience coordinating multiple projects with high levels of autonomy, addressing multiple issues at one time, and working in a fast-paced environment while providing excellent customer service. Experience working with PeopleSoft, Microsoft Office Suite, including PBI, Qualtrics, and Blackboard software applications preferred.

• Develop and deploy training and change management strategies that align with the enrollment and graduation priorities of the University and the Office of Graduate Education leveraging the CRM Salesforce Education Cloud and Marketing Cloud functionality.
• Develop and deploy general CRM Salesforce Education Cloud and Marketing Cloud graduate student success related training for campus users.
• Develop and deploy job-specific training activities for campus users who work with graduate students, including faculty and staff who manage admissions application processing and reviews.
• Develop an onboarding training process to orient staff and faculty with job duties related to graduate student admissions and student success.
• Work with OISDS CRM Analysts to provide training and support for campus users on reporting, data analytics, and dashboard development in Salesforce.
• Collaborate with OGE staff, program heads, and other campus stakeholders to develop and implement continued process improvements that streamline the graduate admissions application processing and ensure compliance with relevant university policies, Regents’ Rules and Regulations of The University of Texas System, and relevant federal and state statutes.
• Support the Office of Graduate Education on the development of Student Success Action Plans, Marketing Cloud journeys, campaigns, and broadcast communications targeting graduate students in collaboration with the CRM Technology Team and other campus stakeholders.
• Collaborate with OISDS CRM Analysts to maintain documentation of operational processes and develop resources for campus users including job aids, manuals, onboarding checklists, and other related items.
• Collect feedback from users on system enhancements, future solutions, and to troubleshoot issues for the OISDS CRM Technology Team.
• Convene Communities of Practice and user groups (e.g., faculty advisors, academic support coordinators, faculty admissions committee members) to share best practices and to develop process improvement recommendations related to the use of Education Cloud and Marketing Cloud for graduate student enrollment and success.
• Serve on university committees and working groups focused on graduate student success.
• Address and escalate issues as needed.

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full-time employees
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
• Vision Insurance
• Long and short-term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans
• Dental/Vision/AD&D
• Paid time off
• Paid Holidays
• Paid Winter Break
• Fertility Benefits
• Remote Work Options – approved by department