Senior Customer Service Assistant
University of Texas at Dallas
Customer Service
Posted on Friday, August 30, 2024
| Posting Number | S05894P |
|---|---|
| Position Title | Senior Customer Service Assistant |
| Functional Title | Senior Customer Service Assistant |
| Department | Crow Museum |
| Salary Range | $45,000 |
| Pay Basis | Monthly |
| Position Status | Regular full-time |
| Location | Richardson |
| Position End Date (if temporary) | |
| Posting Open Date | 08/29/2024 |
| Posting Close Date | |
| Open Until Filled | Yes |
| Desired Start Date | 09/23/2024 |
| Job Summary | The Senior Customer Service Assistant supervises the work of Front of House staff and student assistants. The Security and Visitor Service staff and student assistants are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the Museum and welcoming the public during open hours and select events and programming. Security and Visitor Service staff perform a variety of functions including greeting and checking in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and setting up/striking the space before and after events. The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally, and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human. The Senior Customer Service Assistant is empowered to enhance the guest experience with the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed. The Museum’s public hours of operation are Tuesday – Sunday, 11:00 AM-5:00 PM. Must be able to work a flexible schedule, including occasional evenings & weekends required. Open Vacancies: 2 – positions in Richardson – 800 W Campbell Rd, Richardson, TX 75080 |
| Minimum Education and Experience | High school diploma or equivalent. At least two years of clerical or customer service work experience, preferably in functional area of position opening. |
| Preferred Education and Experience |
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| Essential Duties and Responsibilities |
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| Physical Demands and Working Conditions | This position requires the ability to stand for long periods of time on hard floors, bend down and move between and within galleries. Reasonable accommodations will be given for accessibility purposes. Light-Moderate lifting of no more than 40 pounds required. |
| Physical Activities | |
| Working Conditions | |
| Additional Information | Work Notice: Work will be performed on-site and in person. What We Can Offer UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including: Competitive Salary Tuition Benefits Internal Training Medical insurance – including 100% paid employee medical coverage for full-time employees Dental Insurance Vision Insurance Long and short-term disability Retirement Plan Options Paid time off Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program. Visit https://hr.utdallas.edu/employees/benefits/ for more information. About Us UT Dallas is a top public research university located in one of the nation’s fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. The University has a variety of programs and initiatives to support engagement and success for all members of the campus community. Employee benefits include a range of physical and mental wellness resources. “LilyPad” lactation facilities are located throughout the campus. There are several employee resource groups (ERGs) comprised of individuals who share common interests in helping build community among UT Dallas faculty and staff (e.g., Universal Access ERG, Military and Veteran ERG, UT Dallas Young Professionals). Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities. |
| Special Instructions Summary | |
| Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator. |