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Senior Customer Service Assistant

University of Texas at Dallas

University of Texas at Dallas

Customer Service
Posted on Friday, August 30, 2024
Posting Number S05894P
Position Title Senior Customer Service Assistant
Functional Title Senior Customer Service Assistant
Department Crow Museum
Salary Range $45,000
Pay Basis Monthly
Position Status Regular full-time
Location Richardson
Position End Date (if temporary)
Posting Open Date 08/29/2024
Posting Close Date
Open Until Filled Yes
Desired Start Date 09/23/2024
Job Summary
The Senior Customer Service Assistant supervises the work of Front of House staff and student assistants.

The Security and Visitor Service staff and student assistants are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the Museum and welcoming the public during open hours and select events and programming. Security and Visitor Service staff perform a variety of functions including greeting and checking in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and setting up/striking the space before and after events.

The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally, and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human.

The Senior Customer Service Assistant is empowered to enhance the guest experience with the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed. The Museum’s public hours of operation are Tuesday – Sunday, 11:00 AM-5:00 PM. Must be able to work a flexible schedule, including occasional evenings & weekends required.

Open Vacancies:
2 – positions in Richardson – 800 W Campbell Rd, Richardson, TX 75080
Minimum Education and Experience

High school diploma or equivalent. At least two years of clerical or customer service work experience, preferably in functional area of position opening.

Preferred Education and Experience
  • Experience in customer service, reception, non-profit, security, or related field.
  • Bilingual preferred but not required.
  • A love and appreciation of the arts and an incredible curiosity about humanity and the objects left as our history.
  • Ability and willingness to learn about artwork in the galleries and communicate this information with visitors.
  • Comfortable meeting and engaging with new people, and demonstrating exemplary communication skills.
  • Ability to actively address difficult situations in a compassionate and friendly manner.
  • Candidate should also have high professional integrity: reliable, flexible, excellent work ethic.
  • Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook).
Essential Duties and Responsibilities
  • Supervise Front of house team, including Student Assistants
  • Resolving scheduling conflicts for the front of house team
  • Cover for Front of House Managers when they are out of the office.
  • Conduct afterhours site visits
  • Report maintenance issues to proper subcontractors
  • Field inquires/complaints from the public
  • Remain on site when there is a facility issue during your shift.
  • Coordinate subcontractor site visits
  • Represent the museum with a high level of integrity and professionalism.
  • Welcome visitors with a friendly introduction to the museum and provide an orientation of the galleries.
  • Ensure safety and security of guests, artwork and gallery spaces by informing guests of museum policies.
  • Enthusiastically inform guests on museum programming, as well as current programs UT Dallas.
  • Answer the main phone line, field questions, and forward calls to the appropriate staff members.
  • Provide light administrative assistance, solicit memberships, promote programs, stock brochures and maintain gallery interpretives.
  • Provide a greater understanding of the collection and exhibitions for visitors through various educational tools. (Exhibition and general Art and Art History training will be provided).
  • Assist and accommodate museum guests with special needs, in compliance with the Americans with Disabilities Act.
  • Other duties as assigned.
Physical Demands and Working Conditions
This position requires the ability to stand for long periods of time on hard floors, bend down and move between and within galleries. Reasonable accommodations will be given for accessibility purposes. Light-Moderate lifting of no more than 40 pounds required.
Physical Activities
Working Conditions
Additional Information
Work Notice:
Work will be performed on-site and in person.

What We Can Offer
UT Dallas is an Equal Opportunity Employer. We offer an employee-friendly work environment with a comprehensive benefits package including:
Competitive Salary
Tuition Benefits
Internal Training
Medical insurance – including 100% paid employee medical coverage for full-time employees
Dental Insurance
Vision Insurance
Long and short-term disability
Retirement Plan Options
Paid time off
Paid Holidays All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

About Us
UT Dallas is a top public research university located in one of the nation’s fastest-growing metropolitan regions. Our seven schools offer more than 140 undergraduate and graduate programs, plus professional certificates and fast-track programs. Our student body is 31,000 strong, reflecting students from over 100 countries and a multiplicity of identities and experiences. UT Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world.

The University has a variety of programs and initiatives to support engagement and success for all members of the campus community. Employee benefits include a range of physical and mental wellness resources. “LilyPad” lactation facilities are located throughout the campus. There are several employee resource groups (ERGs) comprised of individuals who share common interests in helping build community among UT Dallas faculty and staff (e.g., Universal Access ERG, Military and Veteran ERG, UT Dallas Young Professionals).

Rich with visual and performing arts venues, museum districts, professional and semi-professional athletics teams, botanical gardens, accessible trails and so much more, the Dallas-Fort Worth (DFW) metroplex has something for everyone to explore. UT Dallas partners with regional higher education institutions and school districts and with the Richardson Innovation Quarter (Richardson IQ), a major hub for innovation, entrepreneurship, and educational activities.
Special Instructions Summary
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.