Position Overview

The Epic Business Systems Analyst will provide remote operational and project support for Epic Lumens, Radiant, and Intuitive Hub across Sparrow and West. The position combines day-to-day application support and troubleshooting with application configuration, workflow maintenance, testing, validation, implementation support, and execution of approved projects. The contractor will collaborate with clinical stakeholders, IT teams, vendors, and technical resources to maintain application stability and standardize workflows across both sites.

Key Responsibilities

• Provide operational and application support for Epic Lumens, Radiant, and Intuitive Hub.
• Perform day-to-day keep-the-lights-on (KTLO) support, including troubleshooting, issue resolution, and workflow maintenance.
• Execute approved application-related projects and coordinate with stakeholders and technical teams.
• Support application configuration, testing, validation, and implementation activities.
• Collaborate with clinical and IT teams to maintain application stability and continuity of operations.

Mandatory Qualifications

• Direct, hands-on experience with Epic Lumens.
• Epic Lumens certification, which the hiring manager believes is required and should be verified during screening.
• Experience supporting clinical applications in a healthcare environment.
• Ability to perform application troubleshooting, workflow maintenance, and operational support.

Additional Qualifications

• Epic Radiant experience is beneficial.
• Experience with Intuitive Hub is not required; related clinical application experience is acceptable.
• Experience with application configuration, testing, validation, and implementation.
• Experience executing projects and coordinating with clinical stakeholders, vendors, and technical teams.
• Ability to work independently in a remote environment and balance operational support with project responsibilities.

Role Priorities

The position requires a combination of day-to-day application support and project execution. Candidates should have the technical ability to support an established Epic application environment while also taking ownership of approved projects.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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