Contact Center Platform & DevOps Engineer
Software Engineering
Remote
Posted on Oct 7, 2026
Our client is currently seeking a Contact Center Platform & DevOps Engineer
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
A hands-on cloud and contact center engineer who enjoys building solutions, automating deployments, solving complex technical problems, and continuously improving the reliability and scalability of Amazon Connect platforms. This role is best suited for someone who likes to engineer and operate solutions rather than serve as a pure enterprise architect.
Tech Mahindra is seeking an experienced Contact Center Platform & DevOps Engineer to design, build, automate, deploy, and support enterprise customer engagement solutions powered by Amazon Connect and AWS.
This is a hands-on technical role responsible for developing and supporting Amazon Connect solutions, building cloud integrations, automating deployments, and improving platform reliability, scalability, and operational efficiency. The ideal candidate will be comfortable working across development, infrastructure, and cloud technologies while helping drive DevOps best practices.
Key Responsibilities
• Design, build, configure, and support Amazon Connect solutions in an enterprise environment.
• Develop integrations between Amazon Connect and AWS services such as Lambda, DynamoDB, S3, and APIs.
• Build and maintain CI/CD pipelines and deployment automation processes.
• Implement Infrastructure as Code (IaC) using CloudFormation, CDK, Terraform, or similar tools.
• Support software promotion across Sandbox, Development, Test, and Production environments.
• Automate deployment, configuration, and operational processes to reduce manual effort and risk.
• Troubleshoot and resolve issues across Amazon Connect, AWS services, integrations, networking, and applications.
• Collaborate with developers, infrastructure teams, security teams, architects, and business stakeholders.
• Contribute to standards for source control, code reviews, release management, and operational excellence.
• Support platform monitoring, security, stability, and continuous improvement initiatives.
Required Qualifications
• 5 years of hands on experience with Amazon Connect in an enterprise environment.
• Experience building end-to-end Amazon Connect solutions beyond contact flow configuration.
• Experience with AWS services and integrations, including Lambda.
• Experience with Git-based source control and CI/CD practices.
• Experience with deployment automation tools such as Octopus Deploy, GitHub Actions, GitLab CI/CD, or similar.
• Experience implementing Infrastructure as Code (CloudFormation, CDK, Terraform, etc.).
• Experience in one or more of the following:
o Python
o PowerShell
o Bash
o TypeScript
o C#/.NET
• REST APIs, JSON, IAM, authentication, event-driven architectures, logging, and monitoring experience.
• Experience troubleshooting and problem-solving skills in cloud environments.
Preferred Qualifications
• Salesforce Service Cloud and Amazon Connect integration experience.
• Experience with Amazon Lex, Amazon Bedrock, Contact Lens, and Amazon Q in Connect.
• Knowledge of API Gateway, EventBridge, Step Functions, DynamoDB, SNS/SQS, and CloudWatch.
• Experience with Docker, automated testing, and modern deployment strategies.
• Understanding of contact center technologies, telephony, routing, conversational AI, and virtual agents.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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