Senior Content Strategist – Digital User Experience (UX)

Position Type: 12 months Contract

Location: Remote

Industry: Financial Services & Digital Wealth Platforms

About the Role

We are seeking an experienced, collaborative, and adaptable Senior Content Strategist to join a high-performing User Experience (UX) organization. In this role, you will champion user needs, deciphering complex customer workflows to design intuitive, trustworthy, and human-centered digital experiences across web, mobile, and desktop touchpoints.

As a core member of a multi-disciplinary team comprising Product Designers, Researchers, and Content Strategists, you will shape content architecture, craft interface copy, and lead content governance for products serving millions of investors and financial advisors. You will partner closely with product managers and engineers in an iterative Agile environment, translating intricate financial concepts and regulatory requirements into simple, accessible, and actionable user journeys.

Key Responsibilities

Content Strategy & UX Writing Execution

• Apply end-to-end content strategy principles (planning, hierarchy, taxonomy, creation, and governance) to deliver clear, consistent digital interfaces.
• Architect user flows and interface narrative structures in partnership with product designers, establishing foundations for prototyping and visual design.
• Write, edit, and audit production-ready UI copy, microcopy, instructional messaging, and transactional content aligned with UX writing and accessibility standards.
• Articulate design rationale during stakeholder reviews, incorporating feedback quickly while advocating for the end user.
• Identify gaps in design system copy guidelines and contribute to enterprise-wide content standards.

Experience Consulting & Cross-Functional Alignment

• Partner with cross-functional Agile teams to integrate content solutions seamlessly across digital self-service, branch, and customer support channels.
• Facilitate "How Might We" ideation sessions and collaborative discovery workshops with product and engineering partners.
• Maintain rigorous standards aligned with the enterprise design system, platform voice and tone guidelines, and accessibility (WCAG) requirements.
• Proactively identify project dependencies, eliminate content-related bottlenecks, and drive consensus across compliance, legal, and business teams.

UX Leadership & Advocacy

• Guide content direction across multi-track UX initiatives, balancing functional platform complexity against intuitive usability.
• Use storytelling, data, and user research findings to demonstrate content impact and influence cross-functional roadmaps.
• Support project scoping and resource estimation alongside UX and product leadership.

Minimum Qualifications

• Bachelor’s degree in Human-Computer Interaction (HCI), Communications, English, Journalism, Design, or equivalent practical experience.
• 6+ years of dedicated content design, UX writing, or content strategy experience focused on complex digital products.
• Online portfolio demonstrating end-to-end design thinking, user flows, content audits, wireframing, and problem-solving methodologies.
• Thorough practical experience across user-centered design phases, including usability research, journey mapping, wireframing, and writing for digital accessibility.
• Experience collaborating within cross-functional, iterative Agile/Scrum product delivery environments.
• Proficiency with modern collaborative design platforms, including Figma, FigJam, and content workflow tools.
• Proven ability to manage multiple project schedules, facilitate cross-functional workshops, and influence senior stakeholders.

Preferred Qualifications

• 1+ years of content design experience tailored to touch-based iOS/Android mobile applications.
• 1+ years of conversational UI design experience (chatbots, virtual assistants, or interactive voice/chat workflows).
• Direct experience writing for enterprise fintech, banking, brokerage, or regulated SaaS platforms.
• Hands-on familiarity leveraging generative AI tooling or LLM assistants to accelerate content exploration, audits, or workflow optimization.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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