Growing company in the Hanover, PA area is seeking a Salesforce Administrator that will be responsible for configuring, optimizing, and maintaining their Salesforce environment while serving as a collaborative partner across business departments. This role actively guides cross-functional teams through system integrations, process enhancements, and technical rollouts. We are looking for a proactive problem-solver who continuously identifies opportunities for operational improvement, leverages AI tools to accelerate productivity, and possesses the flexibility to travel to regional sites for hands-on alignment, deployment, and training.

Responsibilities

• Perform core administrative functions including user management, security controls, custom objects, fields, record types, page layouts, validation rules, and Salesforce Flow automations.

• Serve as a collaborative technical guide during system integration initiatives, partnering with stakeholders and third-party vendors to define requirements, streamline data flows, and ensure smooth deployments.

• Continuously evaluate workflows, system performance, and business processes to recommend and execute ongoing platform improvements.

• Leverage AI productivity tools (e.g., Einstein AI, ChatGPT, Copilot, or AI-assisted coding/automation platforms) to optimize work, generate insights, and enhance business processes.

• Act as the primary point of contact for daily end-user support, troubleshooting, and continuous platform enhancements.

• Partner with cross-functional teams to gather feedback, conduct discovery sessions, and translate business needs into technical solutions.

• Develop custom reports, dashboards, technical documentation, and user training materials to drive platform adoption.

• Travel as required (up to 25%–50%) to regional facilities and branch offices to host collaborative discovery workshops, lead implementation go-lives, and deliver hands-on user training.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent practical experience.

• 3+ years of hands-on experience as a Salesforce Administrator.

• Active Salesforce Certified Administrator credential required.

• Demonstrated experience guiding or supporting system integration projects and cross-functional technology initiatives.

• Strong interest in or practical experience using AI tools (such as Salesforce Einstein, ChatGPT, or AI workflow automation platforms) to drive efficiency.

• Proficiency with Salesforce Flow, Data Loader, and security governance (Profiles, Permission Sets, Sharing Rules).

• Ability and willingness to travel up to [insert %] for on-site collaboration, rollouts, and stakeholder alignment.

• Highly collaborative mindset with excellent communication skills and a continuous improvement approach.

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