Our client is currently seeking a Marketing Journey Intake Manager

Job Responsibilities:

• Lead and manage the intake process for marketing journeys and campaign requests.
• Review, validate, and clarify business requirements submitted by non-technical stakeholders.
• Identify project dependencies, risks, timelines, and resource considerations before execution.
• Maintain and manage prioritization calendars, intake queues, and work backlogs.
• Facilitate stakeholder alignment sessions and kickoff meetings to ensure clear ownership and execution plans.
• Drive prioritization decisions across multiple competing requests and escalate issues when necessary.
• Create and maintain process documentation, workflow diagrams, and operational procedures.
• Monitor project progress and proactively communicate status, risks, and changes to stakeholders.
• Collaborate with marketing, operations, and cross-functional teams to ensure successful campaign delivery.
• Ensure accuracy of schedules, recurring activities, dependencies, and workflow data within work management platforms.
• Support continuous process improvement initiatives to enhance operational efficiency.

Must Have/Required:

• Strong Business Analyst experience with expertise in requirements gathering, validation, and process management.
• Proven ability to elicit and clarify requirements from non-technical stakeholders.
• High attention to detail, especially around scheduling, dependencies, recurring activities, and workflow management.
• Experience creating process documentation, workflow maps, and flowcharts.
• Strong Scrum Master or project coordination experience managing backlogs, prioritization, and changing business priorities.
• Experience facilitating stakeholder discussions and driving alignment across teams with competing objectives.
• Ability to confidently escalate unresolved issues and facilitate decision-making with leadership.
• Strong kickoff facilitation and project onboarding experience.
• Experience working with demanding stakeholder groups in fast-paced environments.
• Excellent written and verbal communication skills with a proactive communication style.
• Experience using Workfront or similar work management/project tracking tools.
• Strong spreadsheet and tracking/reporting skills (Excel, Google Sheets, etc.).
• Demonstrated ownership mindset, problem-solving ability, and composure during escalations.

Nice to Have:

• Experience supporting Marketing Campaign Operations.
• Familiarity with Adobe Journey Optimizer (AJO).
• Exposure to marketing automation and customer journey management platforms.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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