Position: Card Support Specialist

Overview: The Card Support Specialist reports into the Finance Shared Services (FSS) Customer Care Manager. The Card Administration department is responsible for supporting the corporate travel and procurement card programs. The team manages new card applications, modifications, employee card terminations/transfers, and delinquency issues.

This role provides excellent, effective, and prompt customer support to internal and external stakeholders for services offered within Finance Shared Services. The department handles routine to complex questions and requests, supporting the overall corporate and procurement card programs. Working alongside Card Administrators, the Card Support Specialist serves as the single point of contact for customers across a variety of services, including issue resolution and administrative processes via phone, chat, and email.

Key Responsibilities:

• Resolve travel and procurement card applications, modifications, and terminations in line with service level agreements.

• Answer customer inquiries regarding the card program, delivering high‑quality service by collecting information, performing moderately complex transactions, retrieving answers from knowledge bases, websites, or financial systems, documenting/tracking cases, and filing documents electronically.

• Collaborate with team members to perform tasks across the card program.

• Partner with peers and managers to address more complex customer questions.

Skills Required:

• Hands‑on experience with M365 Applications, Internet Explorer, Teams, and Outlook.

• Basic experience with Dell & HP laptops and desktop computers.

• Previous experience with a corporate card program.

• Excellent written and verbal communication skills.

• College degree considered even without prior work experience.

• Customer service background (call center, service‑oriented, retail, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk, etc.).

Experience Required:

• Customer service experience, Microsoft Office suite, remote troubleshooting, Smart Cards.

• Basic understanding of networking technologies and protocols (IP addressing, DNS, DHCP, VPN client configuration).

• Ability to work independently with strong professional skills.

• Anticipate problems and respond effectively.

• Communicate complex subject matter clearly based on caller needs.

• Experience managing customers or clients.

• Familiarity with Accounts Payable, Travel and Expense, and IT.

• Case management systems and knowledge base systems (ServiceNow).

• Enterprise‑level financial systems.

• PeopleSoft Enterprise Helpdesk.

• Expense Management System or Concur experience.

• Experience in a finance shared service or call center environment.

Experience Preferred:

• SAP Concur application experience.

• Corporate card program experience.

• Previous remote work experience.

Education Required:

• High School Diploma or Bachelor’s degree.

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

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