Privacy Operations Specialist

Job Title: Privacy Operations Specialist
Duration: Initial 3-month contract with strong potential for extension through 2027 (likely 6-12+ months)
Experience Required: 3-5 years
Pay Rate: $60 - $65/hr (based on experience)
Job Type: Contract to hire

Overview

We are seeking a Privacy Operations Specialist to support a high-volume privacy operations function focused on Data Subject Access Requests (DSARs), deletion requests, and related privacy compliance processes. This role requires strong execution, exceptional communication skills, and the ability to manage multiple workflows while meeting strict regulatory deadlines.

The ideal candidate will have hands-on experience processing privacy requests, coordinating across cross-functional teams, and managing a large volume of Jira tickets in a fast-paced environment.

Key Responsibilities

Privacy Request Management

• Process and manage Data Subject Access Requests (DSARs), deletion requests, and related privacy inquiries.
• Assess request complexity, prioritize workload, and ensure compliance with regulatory response timelines.
• Handle high-volume request queues while maintaining accuracy and quality standards.
• Evaluate regulatory risk and escalate issues when appropriate.

Workload Prioritization & Triage

• Triage incoming requests and determine urgency based on complexity and compliance requirements.
• Effectively manage workload spikes and high-volume backlogs.
• Demonstrate strong organizational skills and attention to detail while balancing multiple priorities.
• Drive requests to completion within established service-level expectations.

Cross-Functional Coordination

• Collaborate with Product, Engineering, Legal, and Operations stakeholders to gather required information.
• Proactively follow up on outstanding dependencies and remove blockers impacting request completion.
• Communicate clearly and professionally with both internal teams and external requestors.
• Escalate issues efficiently when timelines or deliverables are at risk.

Jira & Workflow Management

• Manage a large volume of active Jira tickets simultaneously.
• Maintain consistent progress across multiple requests by effectively switching between priorities.
• Track request status, follow through on action items, and ensure timely ticket resolution.
• Demonstrate advanced proficiency in Jira and strong operational discipline.

Required Qualifications

• 3-5 years of experience in Privacy Operations, Compliance Operations, Trust & Safety Operations, Legal Operations, or a related field.
• Direct experience handling:
  • Data Subject Access Requests (DSARs)
  • Privacy inquiries
  • Data deletion requests
  • Consumer data rights requests
• Strong understanding of privacy compliance processes and regulatory deadlines.
• Advanced Jira experience with proven ability to manage large ticket volumes.
• Excellent written and verbal communication skills.
• Strong organizational, prioritization, and stakeholder management abilities.
• Ability to work independently in a fast-paced, high-volume environment.
• Proven track record of driving tasks to completion and managing competing priorities.

Preferred Qualifications

• Experience supporting consumer-facing products or platforms.
• Familiarity with privacy regulations and data subject rights processes.
• Experience working cross-functionally with Product, Engineering, Legal, and Operations teams.
• Background in high-growth technology or digital product environments.

Top Must-Have Skills

1. Data Subject Access Requests (DSARs) and Deletion Request processing.
2. High-volume workload triage and prioritization under regulatory deadlines.
3. Advanced Jira ticket management and operational execution.
4. Cross-functional stakeholder coordination and follow-through.
5. Strong written and verbal communication skills.

Apply now