The Business Analyst will support the transition of the enterprise knowledge management system from Mentor to OpenText. This role will partner with business, technology, and knowledge authoring stakeholders to ensure a smooth migration by communicating key system capabilities, sharing migration timelines, gathering stakeholder requirements, and supporting readiness activities.

The Business Analyst will serve as a liaison between project teams and content authoring groups to understand current-state knowledge management processes, document future-state needs, identify migration considerations, and help ensure stakeholders are prepared to adopt the new OpenText platform.

• Support the knowledge management system transition from Mentor to OpenText, including stakeholder engagement, requirements gathering, documentation, and migration readiness activities.
• Engage key authoring stakeholders to communicate OpenText capabilities, anticipated changes, migration timelines, and required stakeholder actions.
• Facilitate discovery sessions, interviews, and working sessions with business and content authoring teams to capture functional, content, workflow, reporting, and access requirements.
• Document current-state knowledge management processes, content ownership models, authoring workflows, approval processes, and pain points.
• Translate stakeholder needs into clear business requirements, user stories, process flows, decision logs, and traceability documentation.
• Partner with product owners, technology teams, project managers, change management teams, and business stakeholders to ensure requirements are understood, prioritized, and incorporated into migration planning.
• Support content migration planning by helping identify content inventories, metadata needs, ownership, disposition rules, access needs, and validation criteria.
• Assist with stakeholder communications, training readiness, migration updates, and adoption support.
• Track open questions, risks, issues, dependencies, and stakeholder feedback related to authoring groups and migration readiness.
• Support user acceptance testing by helping define test scenarios, coordinating stakeholder participation, documenting defects, and validating resolution.
• Help develop and maintain project documentation, including requirements artifacts, stakeholder matrices, meeting notes, process maps, readiness checklists, and status updates.
• Promote consistent authoring and knowledge management practices aligned to future-state platform capabilities and business needs.

• Experience as a Business Analyst, Product Analyst, Systems Analyst, or similar role supporting technology, content management, knowledge management, or platform implementation initiatives.
• Demonstrated experience gathering, documenting, and managing business requirements across multiple stakeholder groups.
• Strong facilitation skills, including the ability to lead discovery sessions, stakeholder interviews, and cross-functional working meetings.
• Experience documenting business processes, workflows, user stories, acceptance criteria, risks, issues, and decisions.
• Ability to communicate technical and functional concepts clearly to business stakeholders.
• Strong organizational skills with the ability to manage multiple workstreams, stakeholder groups, and timelines.
• Experience supporting system migration, platform implementation, or enterprise change initiatives.
• Proficiency with Microsoft Office tools, collaboration platforms, and requirements documentation tools.
• Strong analytical, problem-solving, and relationship-building skills.

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