Operations Support Analyst – IBM i

Location: Remote
Employment Type: Contract (Potential Contract-to-Hire, Not Guaranteed)

About the Role

Our client is seeking an Operations Support Analyst – IBM i to provide daily operational support for a critical reconciliation platform. This role is responsible for troubleshooting production issues, supporting application deployments, performing quality assurance testing, and maintaining IBM i applications. The ideal candidate combines strong technical expertise with excellent communication skills and can effectively collaborate with both technical teams and business stakeholders to ensure seamless system operations.

Responsibilities

• Monitor Outlook, Microsoft Teams, and ServiceNow for user requests, incidents, and application support needs.
• Analyze application logs and system alerts to identify, troubleshoot, and resolve production issues.
• Perform quality assurance (QA) and end-to-end testing for new applications, enhancements, and system changes.
• Review application components, including error messages, tables, views, indexes, and related database objects.
• Deploy tested applications and configure system settings in accordance with change management processes.
• Create and manage change requests to support application releases and updates.
• Develop bug fixes and implement minor system enhancements to improve performance and usability.
• Monitor and report on obsolete or unused IBM i objects and system resources.
• Conduct periodic reviews using ACS Index Advisor to identify optimization opportunities.
• Configure and manage database reorganizations, data purges, and system maintenance activities.
• Manage user access and security permissions across supported applications.
• Maintain technical documentation, troubleshooting guides, system procedures, and operational processes.

Minimum Qualifications

• 5+ years of experience supporting IBM i / AS400 environments.
• Hands-on experience with:
• IBM i
• RPG
• RDi (Rational Developer for i)
• SQL
• IFS
• FTP
• AS400
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience supporting production applications and resolving operational issues.
• Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced support environment.
• Strong organizational and documentation skills.

Preferred Qualifications

• Experience with data governance platforms such as TIBCO EBX (MDM).
• Experience with Informatica PowerCenter (ETL) and Informatica Data Quality (IDQ).
• Experience developing or supporting integrations using REST APIs.
• Exposure to Informatica Cloud services, including:
• Application Integration
• MDM and 360 Applications
• B2B Integration
• Integration Hub
• Data Marketplace
• Familiarity with Boomi or other enterprise integration platforms.

What You'll Bring

• A proactive approach to production support and issue resolution.
• Strong attention to detail and commitment to operational excellence.
• The ability to bridge communication between technical teams and business users.
• Experience working independently in a remote environment while collaborating effectively across teams.
• A continuous improvement mindset focused on system stability, efficiency, and customer service.

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