Role: Sr Willow Analyst

Job Type: Contract

Location: Remote

Job Description:

· Supervise Epic application design, development, maintenance activities of applications under direct purview

· Collaborate with end users to design Epic Beacon/Willow workflows by suggesting corrective adjustments or enhancements

· Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently

· Serve as a mentor, resource, and primary advisor for team members

· Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows.

· Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to optime.

· Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.

· Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.

· Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.

· Develop, support and maintain all required system design and build documents and other system documentation.

· Perform daily monitoring of applications in production use.

· Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.

· Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.

· Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.

· Work with trainers to develop and maintain application specific training curriculum and materials.

· Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.

· Adhere to organization standards for system configuration and change control.

· Develop strong relationships with end user communities, customers and business partners.

· Facilitate communication with stakeholders from initial requirements to final implementation.

· Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Required skills:

· 7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and

· Active / current Epic certification in at least one area; Beacon and/or Willow and more than 4 years Epic Experience or a minimum of 7 years direct clinical experience.

· Epic systems application knowledge to build, test, support and training for Optime workflow

Direct client healthcare domain knowledge such as clinical documentation workflow, Surgical workflows, and patient flow.

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