Duration: 12+ Month Contract (extensions expected)
Location: Remote (Eastern Time Zone hours preferred)
Pay Rate: $60–70/hr
Conversion: No – contract expected to extend as business needs continue

Our client is seeking a Senior Five9 Telephony Administrator to serve as the primary owner of a large-scale Five9 contact center environment supporting approximately 550 users. This individual will be responsible for day-to-day administration, optimization, and strategic development of the telephony platform while partnering closely with operational and technical stakeholders.

The ideal candidate will have deep expertise in Five9 administration, dialer management, contact center operations, and Salesforce integrations. This person will operate independently, drive process improvements, streamline user provisioning and support functions, and play a key role in evaluating and potentially executing a future migration from Five9 to Twilio.

Key Responsibilities

• Own and administer the Five9 contact center environment supporting approximately 550 users
• Manage and optimize inbound and outbound dialing operations
• Configure, maintain, and troubleshoot Five9 telephony functionality
• Support and enhance integrations between Five9 and Salesforce
• Streamline user provisioning, deprovisioning, and access management processes
• Monitor system performance and ensure platform reliability
• Partner with business stakeholders to improve contact center efficiency and user experience
• Provide technical guidance on telephony best practices and platform enhancements
• Support future strategic initiatives, including assessment and planning for a potential migration from Five9 to Twilio
• Act as the subject matter expert for contact center telephony operations

Required Qualifications

• Extensive hands-on experience administering Five9 contact center environments
• Strong knowledge of contact center operations, call routing, and dialer management
• Experience supporting large-scale user populations in enterprise environments
• Strong understanding of Five9 integrations, particularly with Salesforce
• Ability to independently manage telephony operations with minimal oversight
• Experience troubleshooting and resolving telephony and contact center issues
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Experience with Twilio or participation in telephony platform migrations
• Experience improving provisioning and operational support processes
• Exposure to healthcare, behavioral health, or regulated environments
• Salesforce administration or integration experience

Please send your resume and Linked IN to jprovenzano@judge.com.