Technology Business Systems Consultant
IT
Irving, TX, USA
Posted on Jun 25, 2026
Product Analyst, ServiceNow AI Platform
We are not accepting C2C or 1099 arrangements.
Location: Irving, TX (Las Colinas preferred)
Employment Type: Contract-to-Hire (Conversion Eligible)
About the Role
We are seeking a Product Analyst to join the ServiceNow Core Platform AI Innovation team. In this role, you will help drive the development, governance, and delivery of AI-powered solutions on the ServiceNow platform.
You will act as a key connector across product, engineering, and governance teams, ensuring AI use cases are delivered efficiently while aligning with enterprise standards, risk models, and compliance requirements.
What You’ll Do
- Own traceability and lifecycle management of AI use cases from ideation through deployment
- Ensure all AI solutions align with enterprise risk, compliance, and governance models
- Partner with cross-functional teams to coordinate AI initiatives across tenants and development teams
- Support production readiness for AI deployments, including validation and release standards
- Contribute to Agile delivery processes, including:
- Sprint execution
- Backlog refinement and readiness
- Testing and validation coordination
- Manage cross-team dependencies across engineering, architecture, and governance stakeholders
- Facilitate collaboration and communication with stakeholders at all levels, including senior leadership (Directors, VPs)
- Translate business needs into clear, actionable requirements by asking the right questions and guiding discovery
Minimum Qualifications
- 5+ years of experience in one or more of the following:
- Business Systems Analysis
- Data Analysis / Systems Design
- Technology Consulting
- Experience gathering and documenting business and technical requirements
- Strong communication and stakeholder management skills
Preferred Qualifications
- Familiarity with the ServiceNow platform and its core capabilities
- Experience working in AI/ML-related initiatives or products
- Understanding of AI concepts, including prompt design and responsible AI principles
- Hands-on experience with AI-assisted tools (e.g., Microsoft 365 Copilot or similar)
- Experience working in Agile environments supporting product delivery
- Ability to navigate complex, ambiguous problems and drive structured solutions
Key Skills
- AI literacy and applied knowledge
- Requirements gathering and problem framing
- Cross-functional collaboration
- Agile delivery support
- Risk and governance alignment
- Clear, executive-level communication
Why This Role Matters
This role sits at the center of AI innovation on the ServiceNow platform—ensuring that emerging AI capabilities are not only delivered quickly, but also responsibly, securely, and at enterprise scale.
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