Senior Technical Business Analyst – Digital Web Experience

General Information

• Location: Remote (TX Preferred) / Hybrid (Houston, TX)
• Job Type: Contract (Initial 12-month engagement with potential for extension or conversion to full-time)

Role Overview

NRG is seeking a skilled Senior Technical Business Analyst (Contractor) to support the Product Owner for customer-facing digital experiences.

This hybrid role combines responsibilities of a:

• Business Analyst
• Scrum Master

The role is critical to delivering high-quality web experiences.

The ideal candidate will:

• Have experience supporting large-scale customer-facing websites
• Work with digital experience platforms and enterprise CMS tools
• Act as the liaison between business, marketing, UX, analytics, and technology teams
• Translate business objectives into actionable requirements using Agile practices

Adobe Experience Manager (AEM) experience is required, including:

• Content authoring workflows
• Component-based architecture
• Page management
• Content governance
• Digital experience delivery

Preferred additional experience:

• High-traffic enterprise websites
• Personalization
• SEO
• Analytics
• Digital marketing integrations

Key Responsibilities

Business Analyst Responsibilities

• Collaborate with Product Owner and stakeholders to gather and document business and technical requirements
• Translate business needs into:
• User stories
• Acceptance criteria
• Process flows
• Functional requirements
• Manage and maintain backlog in Azure DevOps (ADO)
• Lead User Acceptance Testing (UAT):
• Test planning
• Execution oversight
• Defect tracking
• Stakeholder signoff
• Prepare milestone updates and sprint summaries
• Coordinate testing, feedback loops, and change management

Scrum Master Responsibilities

• Facilitate Agile ceremonies:
• Sprint planning
• Daily stand-ups
• Sprint reviews
• Retrospectives
• Act as a servant leader by removing blockers
• Monitor:
• Sprint health
• Team velocity
• Workflow efficiency
• Identify opportunities for improvement
• Promote Agile best practices and team collaboration
• Support sprint goal definition and stakeholder alignment
• Foster accountability, transparency, and continuous delivery

Qualifications

Required Qualifications

• 5–8+ years of experience as:
• Business Analyst
• Technical Business Analyst
• Product-focused Business Analyst
• Experience supporting:
• Customer-facing websites
• Digital experience platforms
• Strong Adobe Experience Manager (AEM) expertise:
• Content authoring
• Page management
• Templates & components
• Workflows
• Publishing processes
• Familiarity with:
• UX best practices
• SEO fundamentals
• QA/testing processes
• Digital analytics
• Strong understanding of Agile/Scrum methodologies
• Experience with Azure DevOps (ADO) or similar tools
• Ability to:
• Write user stories
• Define acceptance criteria
• Support UAT
• Strong communication, facilitation, and stakeholder management skills

Preferred Qualifications

• Experience with Adobe Experience Cloud tools:
• Adobe Customer Journey Analytics
• Adobe Launch
• Adobe Target
• Adobe Analytics
• Agile certifications:
• CSM
• PSM
• Equivalent

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