Learning Facilitator-Epic
Remote
Posted on Jun 24, 2026
Job Title: Learning Facilitator-Epic
Type: Remote
Duration: 6 Months Contract
Description:
Under the direction of the Epic Training Manager, the Credentialed Trainer (CT) is responsible for collaborating with Principal Trainers (PT) to deliver high-quality engaging Epic application training and educational support to both clinical and non-clinical staff.
This position ensures that end users achieve proficiency in workflows, data entry, and documentation within the Epic electronic medical record system.
In addition to facilitating classroom-based training, the Credentialed Trainer provides individualized support during system go-live events and as needed.
The role also assists Principal Trainers in iterating classroom curricula, as well as testing training environments and system upgrade builds prior to production deployment.
This job will have the following responsibilities:
- Classroom Instruction: Lead in-person or virtual (on camera) training sessions for physicians, clinicians, and non-clinical staff using prescribed curricula. Facilitate study halls and user settings labs.
- 1 session a day and 5 hour sessions
- Class Management and Engagement: Apply adult learning principles to create an engaging learning environment. Respond to trainee questions and provide timely follow-up.
- Classroom Preparation: Set up physical or virtual training environments, prepare rosters, and ensure all teaching materials are ready before class.
- Competency Assessment: Administer and report end-user proficiency assessments to ensure staff are prepared to use the live system.
- Curriculum Feedback: Monitor and assess training effectiveness through metrics and feedback and collaborate with Principal Trainers to update or refine lesson plans and job aids.
- End-User Support: Provide "at-the-elbow" support during go-live events, helping users navigate the system in real-time within clinical settings. Create job aids and other end user support materials.
- System testing:Testing: Help test training environments and lesson plans to ensure they reflect current system builds and workflows.
Qualifications & Requirements:
- Must obtain Credentialed Trainer status in assigned application within 6 weeks of assignment. This credentialing process includes the successful completion of assigned training tracks, teaching presentations (“teach backs”) before a panel, and written credentialing exams (which require a passing score of 85% or higher).
- Exceptional communication and presentation skills.
- Ability to work independently and as a team member across multiple teams.
- Demonstrates flexibility with respect to required changes in training content and delivery methods.
- Cooperative and approachable and takes time to listen to and address others' questions or concerns.
- Proficiency with Microsoft Office Suite and Zoom.
- Demonstrated enthusiasm for technology adoption and a willingness to become a strong Epic advocate.
- 5 years of Learning Facilitation Professional experience.
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