Service Designer
Design
Remote
Posted on Jun 24, 2026
Our client is currently seeking a Service Designer
Designer (Strategic / Conceptual Design)
Job Description
We are seeking an experienced Service Designer to lead strategic, system-level design initiatives across complex business environments. This role focuses on conceptual, human-centered design rather than production or visual design, requiring strong systems thinking, facilitation, and stakeholder alignment.
You will partner with cross-functional teams to translate research insights into service strategies, prototypes, and scalable design frameworks that improve end-to-end client experiences.
Key Responsibilities
- Conduct and lead research and analysis to identify behavioral patterns, service gaps, and actionable insights
- Facilitate and lead service design workshops with stakeholders using structured design methodologies and tools
- Independently scope and define service design activities, including deliverables, timelines, and required resources
- Create high-fidelity service design artifacts, including:
- Customer journey maps
- Service blueprints
- Ecosystem and stakeholder maps
- Apply human-centered design frameworks to develop concepts, prototypes, and strategic solutions
- Leverage business and financial services acumen to align design outputs with organizational goals
- Demonstrate strong systems thinking to connect processes, workflows, and experiences across business units
- Collaborate closely with UX designers, researchers, and visual designers to elevate overall experience quality
- Present strategic recommendations to senior leadership, including:
- Opportunity identification
- Business case development
- Experience roadmaps and future-state vision
Required Qualifications
- 6+ years of progressive experience in service design, UX strategy, or related design disciplines
- Proven experience working in complex, cross-functional environments
- Strong ability to operate independently in ambiguous, loosely structured environments
Required Skills
- Service design and service blueprinting
- Systems thinking and process design
- Workshop facilitation and stakeholder engagement
- Visual storytelling and design communication
- Proficiency with Adobe Creative Suite or similar tools
Education
- Bachelor’s degree in Design, Human-Computer Interaction (HCI), Engineering, or a related field (or equivalent experience)
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