Key Highlights

• Senior IT Project Manager supporting IT Process Management and Change Management
• Backfill role on the Global Web Services Development Team (APIs, web services, integrations)
• Must be strong in Jira (including Jira Plans)
• Responsible for user stories, technical specifications, scrum ceremonies, and grooming sessions
• Works closely with developers, architects, and product teams
• Must manage multiple projects (2–3 at a time) and support a single product team’s roadmap
• Needs to operate with minimal guidance, prioritize effectively, and avoid over‑committing
• PMP and ITIL strongly preferred (but not mandatory for exceptional candidates)

Top Required Skills

• 8+ years of IT project management experience
• Strong technical understanding: APIs, system integrations, data flows, IT infrastructure
• Ability to write clear, structured user stories with DoR/DoD
• Strong scrum leadership: grooming, ceremonies, backlog management
• Excellent stakeholder management and communication
• Strong prioritization and ability to manage heavy request volume
• Experience with Change Management and leading CAB meetings
• Strong financial/budgeting acumen
• Advanced skills in Microsoft Project, Excel, Word, and Jira

Nice-to-Have Skills

• PMP certification
• ITIL certification
• Hospitality industry experience
• Experience with CACD integration
• Strong business analysis background
• Experience supporting API performance improvements

Role Purpose

The Senior Project Manager ensures successful delivery of IT business solutions by managing projects end‑to‑end, enforcing IT process standards, and leading Change Management across the organization. This role oversees all phases of the project lifecycle and ensures alignment with business and technology objectives.

Core Responsibilities

1. Project Delivery & Execution

• Manage full lifecycle of IT projects, ensuring solutions meet acceptance criteria
• Lead strategic and long‑term company‑wide initiatives
• Develop project scope, milestones, resource plans, and technical specifications
• Support analysis of complex systems and recommend solutions
• Drive continuous improvement and contribute to annual planning

2. Change Management Leadership

• Lead and coordinate Change Advisory Board (CAB)
• Ensure change processes mitigate risk and minimize business impact
• Develop and enforce change management policies, training, and communication

3. Agile & Story Management

• Write, refine, and maintain user stories for cross‑functional teams
• Ensure stories meet Definition of Ready and Definition of Done
• Conduct grooming sessions and run scrum ceremonies
• Maintain a clean, well‑documented backlog

4. CrossFunctional Collaboration

• Work closely with developers, architects, and product teams
• Support multiple projects while aligning to one product team’s roadmap
• Communicate priorities, risks, and red flags to the HM

5. Project Governance & Reporting

• Maintain project databases, reporting, time tracking, and outage coordination
• Ensure confidentiality of sensitive information
• Track KPIs, risks, issues, and dependencies

Experience & Education

• 6–8+ years of IT project management experience (8+ preferred)
• Bachelor’s degree in Business, CIS, or related field
• PMP & ITIL strongly preferred