Job Title: Representative (Customer Service)

Location: Mahwah, NJ (Hybrid)

Duration:- 12+ Months

Overview

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.

MUST HAVES: Microsoft proficiency (excel, PDF, TEAMS, Outlook),ability to learn quickly, self-management /accountability

NICE TO HAVES: SAP experience, experience working remotely, strong written communication

Education: High school diploma or equivalent required 2+ years of supply chain experience preferred

Detailed Job description:-

Workstyle: Perform tasks that are generally routine and manual with high attention to detail.

Performance: Deliver high quality products.

Team Player: Build positive relationships with others to achieve common goals.

Reliable: Manage time, to ensure being at work on time and effectively get the job done.

This role coordinates intercompany shipments from Client US facilities to Client international facilities. Performs tasks such as PO management, order status communications, export documentation and transportation routing. Role interacts on a daily basis with Client international partners, IBP, Distribution, Quality and other internal teams

Responsibilities

Order entry- Processes Intercompany orders for EDI or Manual orders

PO Confirmation

Order Maintenance for Business Rules – dating or splitting the lines

Release Order Blocks

Processes Customer returns – credits and rebills

Prepares and distributes Export documents- invoices, AWB, COC etc..

Ensues adherence to export regulations and guidelines

Provides back up to fellow team members

Performs other duties as needed

Single point of contact for intercompany shipments

Provides proactive, accurate communications

Processes intercompany orders

Collaborates with Supply Planning to secure inventory for intercompany customers

Ensures products are registered in destination country

Arranges cost effective transportation that meets the customer requirements

Prepares and distributes export documentation

Supports red and white shipments

Ensures adherence to export regulations

Processes returns and customer credits

Adheres to IATA regulations for dangerous goods shipments

Assists to prepare reports as required

Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, etc. Generally involves sitting most the time

Must be able to effectively and positively communicate with internal and external customers

Must be able to handle multiple priorities

Ability to work well with others and maintain a service orientation commitment

Must be able to complete their work with limited supervision and regularly provide guidance/support

Qualification

Excellent verbal and written communication skills, including the ability to effectively communication in the resolution of Accounts Receivable areas of opportunities.

Requires the ability to solve problems independently.

Able to work effectively in a team environment.

Ability to work well under pressure and demonstrate a sense of urgency with all tasks.

Ability to effectively handle conflict resolution.

Resourcefulness and initiative in communicating to meet customer demands.

Detail Oriented

Excellent analytical skills

Excellent project management skills

Excellent computer skills using SAP and Microsoft products

Physical & Mental Requirements:

Medium work: Exerting up to 50 pounds of work occasionally and/or up to 20 pound of force constantly to move objects.

Must be able to follow detailed verbal and/or written instructions.

Must be able to complete detailed documentation accurately.

Must be able to observe and correct/note minute inconsistencies

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