Job Title: End User Support Analyst (Sales Support)

Location: Remote

Overview

We are seeking an End User Support Analyst (Sales Support & Data Governance) to lead CRM governance and support sales operations. This role will serve as a key bridge between Sales and IT, ensuring high-quality data, compliance, and scalable processes. The position also plays a critical role in a large-scale CRM migration from Salesforce (SFDC) to Microsoft Dynamics.

Key Responsibilities

• Lead and manage CRM data governance, ensuring accuracy, completeness, and compliance of sales accounts
• Drive CRM migration from Salesforce to Microsoft Dynamics, including data mapping, validation, and workflow transition
• Act as a primary liaison between Sales, IT, Legal, and external vendors
• Review, research, and approve new account setups and NASP requests
• Perform data validation, duplicate cleanup, and Customer Legal Entity (CLE) reviews
• Identify and resolve account conflicts, hierarchy issues, and territory overlaps
• Conduct research using third-party data sources (e.g., Dun & Bradstreet, ZoomInfo) to validate account data
• Support User Acceptance Testing (UAT) and partner with IT to validate system enhancements
• Drive stakeholder communication, adoption, and process improvement initiatives

Minimum Qualifications

• 5+ years of experience in data governance, sales operations, CRM administration, or MDM
• Hands-on experience with Salesforce (SFDC) and Microsoft Dynamics, including migration projects
• Strong understanding of corporate structures, legal entities, and account hierarchies
• Experience with data validation, cleansing, and governance processes
• Ability to perform UAT testing and translate business requirements into technical needs
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience with MS SQL Server, SSIS, and data migration to Google Cloud Platform (GCP)
• Familiarity with AI tools for contract/data validation and reporting (e.g., document comparison, automation tools)
• Proficiency in Excel (Pivot Tables, VLOOKUP) and/or SQL for data analysis
• CRM certifications (Salesforce Administrator or Microsoft Dynamics)
• Experience working in Agile or project-driven environments

Education

Bachelor’s degree or equivalent relevant experience

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.