Job Title: Quality Assurance Supervisor

Work Location: Irving, TX, USA

Work Schedule: Fully Onsite

Assignment Length: 12 months

Education and Years of Experience:

1) Prefer a Bachelor’s degree in Engineering or equivalent quality certifications (e.g. 6 Sigma, ISO, etc.)

2) Minimum of 4 years of job related experience

Top Skills:

• Thorough understanding of the ANSI/ASQC Z1.4 stds

• Experience with ISO 9000 to support certification audits is beneficial (not required)

• Proficient in MS Office including Excel, Word and PowerPoint

• Experience with using statistical process control and failure mode effect analysis FMEA applications

Position Summary:

The QA Supervisor will be responsible for overseeing the quality roles of the overall Mobile Refurbishment process. This role will provide leadership and direction to the team and work with internal and external parties in resolving quality issues as they relate to refurbished phones. This will include setting up quality processes and systems that insure product quality is met and maintained at the third-party repair vendor to include areas such as ongoing quality review meetings, issuance and follow-up on corrective action requests, onsite process audits and setting up quality checklists for inbound/inline/outbound inspections. The QA supervisor will work closely with internal support teams as well as HQ/Factory in this regard as well. Expected to maintain direct customer communications for quality related concerns and/or alignment activity.

Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

• Provides formal weekly/monthly reports on the repair quality performance of the third-party vendor

• Works with a third-party repair vendor to meet SEA quality KPIs and to improve device repair quality by identifying root causes and implementing corrective actions

• Manages an internal inspection team and the completion of daily tasks and objectives

• Works with the staffing agency to hire and monitor the overall performance of the internal inspection team

• Coordinates customer reject returns for screening and/or expedites shipments of products

• Defines quality inspection processes and assesses the need for changes based on effectiveness

• Provides product audit checklists for the introduction of new repair models

• Coordinates internal teams to provide formal root cause and corrective action responses.

• Performs onsite validation of carrier-reported issues to ensure alignment and ability to escalate concerns to customers

Background/Experience to qualify for this position, the following minimal background and skill levels are required:

• Prefers a Bachelor’s degree in Engineering or equivalent

• 5-7 years of job related experience

• Thorough understanding of the ANSI/ASQC Z1.4 stds

• Experience with ISO 9000 to support certification audits is beneficial (not required)

• Proficient in MS Office including Excel, Word and PowerPoint

• Experience with using statistical process control and failure mode effect analysis FMEA applications

• Experience auditing internally and third parties with minimal documentation to insure process controls are in place and adequate.

• Background in the wireless industry a significant advantage.

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