Senior Change Manager – Merchant Services

Location: Irving, TX (Preferred)
Alternate Location: Charlotte, NC
Work Model: Hybrid – 3 days onsite per week
Travel: Up to 5% domestic travel
Contract Type: Contingent / Contract
Extension Potential: Based on performance and business need
Conversion Potential: Based on performance and business need

About the Role

We are seeking a highly experienced Senior Change Manager to support enterprise transformation initiatives within Merchant Services. This role is responsible for leading change management execution across complex programs and multiple stakeholder groups within a fast-paced financial services environment.

The ideal candidate is an experienced change leader who can drive execution, facilitate governance forums, communicate effectively with executives, and influence cross-functional teams. This role requires a proactive, self-directed professional who thrives in highly visible environments and can operate with minimal supervision.

This is not a strategy-focused role. Success in this position requires strong execution, operational discipline, and the ability to drive workstreams forward independently.

Key Responsibilities

• Lead end-to-end change management activities supporting large-scale Merchant Services transformation initiatives.
• Drive stakeholder engagement, communications, readiness, training alignment, and adoption activities.
• Facilitate governance routines, including large-scale tollgate forums with 40+ participants across multiple leadership levels.
• Partner with executive leaders, program teams, and cross-functional stakeholders to ensure organizational alignment and successful delivery.
• Develop concise executive communications, presentations, status updates, and leadership materials.
• Translate complex concepts into clear, actionable messaging for both technical and non-technical audiences.
• Manage competing priorities in a highly matrixed environment while maintaining strong attention to detail and execution quality.
• Navigate conflict effectively and build consensus across diverse stakeholder groups.
• Operate independently with a high level of accountability, initiative, and ownership.
• Ensure adherence to established governance, risk, and change management processes.

Minimum Qualifications

• 6+ years of change management experience within large enterprise environments.
• 5–6+ years of banking or financial services experience.
• 3+ years of Merchant Services or Merchant Banking experience.
• 4–6 years of executive communications experience.
• 4–6 years of project and/or program management experience.
• Proven experience facilitating governance and executive-level forums.
• Demonstrated ability to work effectively with all levels of management, including senior leadership.
• Strong written, verbal, and presentation communication skills.
• Ability to drive execution with minimal oversight in a fast-paced environment.

Preferred Qualifications

• Experience supporting enterprise transformation initiatives within Merchant Services organizations.
• Strong executive presence with the ability to influence without direct authority.
• Demonstrated success leading through ambiguity and organizational change.
• Experience coaching or guiding teams in complex environments.
• Strong problem-solving and conflict-resolution capabilities.
• Highly organized, proactive, and process-oriented mindset.

Technical Skills

• Advanced proficiency in Microsoft PowerPoint, Excel, and Word.
• Experience creating executive-level presentations and concise reporting materials.
• SharePoint experience, including document management and communication publishing.
• Strong overall technical aptitude and ability to quickly learn new tools and systems.

Candidate Profile

The ideal candidate is:

• Self-motivated and execution-focused
• Professional, collaborative, and adaptable
• Assertive yet respectful in communication style
• Detail-oriented with strong organizational discipline
• Comfortable operating in highly visible environments
• Capable of driving results independently while partnering effectively across teams

Additional Notes

• Candidates must submit a polished, error-free resume.
• Resumes should clearly demonstrate accomplishments, ownership, and measurable outcomes.
• Candidates should highlight direct contributions and execution experience rather than high-level strategic concepts.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.