Director of North America Distribution

The Director of North America Distribution is a senior operations leadership role responsible for the performance, execution, and continuous improvement of a multi-site distribution network. This leader drives service excellence, operational efficiency, and cost discipline while supporting manufacturing operations, customer fulfillment, and commercial growth.

This position partners closely with cross-functional teams including Manufacturing, Supply Chain Planning, Procurement, Finance, and Commercial leadership to ensure a safe, scalable, and high-performing distribution network aligned with business objectives.

Location & Scope

Remote role with approximately 50% travel. Oversight of a North American distribution network spanning the United States, Canada, and Mexico, encompassing 9 distribution centers and a workforce of 550+ employees.

Compensation & Benefits

• Base salary range: $185,000 – $215,000, plus 20% annual bonus opportunity

• Comprehensive medical, dental, and vision coverage effective shortly after hire

• Flexible time off program – unlimited

• 401(k) with company contribution and matching (up to 6% total)

• Tuition reimbursement and additional voluntary benefits

Key Performance Metrics

• Service levels (on-time, in-full delivery)

• Order accuracy and fulfillment quality

• Distribution productivity and throughput

• Cost per unit/line

• Inventory accuracy

• Safety performance (incident rates, near misses)

• Employee engagement and retention

Responsibilities

Distribution Operations Leadership

• Lead daily operations across the North American distribution network to achieve targets in service, cost, safety, and productivity

• Ensure standardized execution of processes, policies, and operating procedures across all facilities

• Drive operational consistency, responsiveness, and continuous improvement

Performance Management

• Oversee both company-operated and third-party logistics (3PL) facilities

• Establish and enforce performance standards across safety, service, inventory, and cost metrics

• Conduct regular performance reviews and implement corrective actions as needed

Financial & Productivity Management

• Own and manage the regional distribution budget

• Deliver year-over-year productivity improvements while maintaining service and quality

• Identify and execute cost optimization initiatives

• Support capital investments in automation, equipment, and facility upgrades

Workforce Strategy & Leadership

• Lead labor planning, staffing strategies, and workforce optimization across sites

• Partner with HR to drive hiring, retention, engagement, and performance management

• Lead within both union and non-union environments as applicable

• Develop leadership capability across site and regional teams

Inventory & Material Flow Execution

• Ensure strong inventory management practices including cycle counting, slotting, and material flow

• Partner with Planning and Manufacturing to meet inventory and service targets

Continuous Improvement & Standardization

• Champion lean principles and continuous improvement initiatives

• Drive adoption of standard work, visual management, and performance routines

• Benchmark performance and scale best practices across the network

3PL Management

• Manage operational performance of third-party logistics providers

• Ensure compliance with contracts, SLAs, KPIs, and safety standards

• Lead regular business reviews and improvement initiatives with partners

Systems & Data Enablement

• Drive effective use of warehouse management systems (WMS) and related technologies

• Leverage data and dashboards to enable performance visibility and decision-making

• Support system enhancements and process optimization

Safety & Compliance

• Promote a safety-first culture across all operations

• Ensure compliance with regulatory and environmental standards

• Support business continuity and risk mitigation planning

Leadership & Organizational Development

• Lead, coach, and develop a team of regional and site leaders

• Establish clear roles, expectations, and succession plans

• Foster a culture of accountability, collaboration, and continuous improvement

Leadership Scope

• Directly leads 8+ leaders across the network

• Provides strategic direction through senior managers and site leadership teams

• Full accountability for performance management, organizational development, and succession planning

Qualifications Seeking:

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field

• 12+ years of progressive experience in distribution or fulfillment operations

• 5+ years leading multi-site distribution networks

• Strong background in industrial or manufacturing environments

• Proven ability to lead large, complex operations

Preferred

• MBA or advanced degree in Supply Chain or related discipline

• Experience with warehouse automation and systems implementation

• Strong 3PL management experience

• Experience in both union and non-union environments

Core Competencies

• Operational leadership and execution excellence

• Financial acumen and cost management

• Data-driven decision-making

• People leadership and talent development

• Cross-functional collaboration

• Continuous improvement mindset

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