NETWORK ENGINEER - II
Irving, TX (onsite)

Description

This engineering position supports the activation, migration, modification and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Verizon's network and provisioning systems.

Responsibilities:

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.

• Process telephone number ports and verify completion.

• Complete new telephone number activations.

• Complete service/TN migrations between different VoIP products.

• Complete the removal of system translations associated with service disconnects.

• Lead customer and vendor activation conference bridges.

• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.

• Perform collaborative service installation and troubleshooting activities with peer workgroups.

• Drive escalations with the appropriate internal/external teams for resolution.

• Complete all assigned tasks in workflow systems within the required SLA.

• Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)

• Strong customer service/vendor management experience

• Willingness to work rotating shifts including occasional weekends and holidays

• Ability to obtain a government security clearance

DESIRED SKILLS:

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end

• Working knowledge of Cisco Broadsoft/Broadworks

• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)

• Working knowledge of Sonus switches and associated network components

• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

EDUCATION/CERTIFICATIONS:

• Technically aligned Associate’s Degree or Bachelor's Degree... one or more years of relative work experience

• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

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