Warehouse Management System (WMS) Analyst – 1st Shift (Onsite)

Shift Schedule:
1st Shift | 6:00 AM – 3:00 PM CST | Onsite

Role Overview

This position provides hands-on system and operational support for a Warehouse Management System (WMS) within a distribution environment. The role partners closely with warehouse operations and cross‑functional teams to ensure system stability, efficiency, and alignment with end‑to‑end warehouse processes. The individual serves as a site‑level subject matter expert (SME) for WMS functionality and execution.

Key Responsibilities

Warehouse Systems & WMS Support

• Provide functional and operational support for a WMS platform, including configuration, troubleshooting, and monitoring of daily transactions.
• Configure system parameters to support warehouse activities such as receiving, inventory control, picking, shipping, and returns.
• Review, revise, and enhance existing system logic and configurations to improve accuracy, efficiency, and performance.
• Perform system testing and validation for fixes, enhancements, and configuration changes; document outcomes as required.
• Identify, analyze, and resolve system‑related issues that impact warehouse execution to minimize operational disruption.

Operations & Process Enablement

• Work closely with warehouse operations teams to understand workflows and ensure system behavior aligns with physical processes.
• Translate operational challenges, user feedback, and process gaps into system enhancements or defect resolutions.
• Support accurate and timely order fulfillment, inventory integrity, and compliance through effective system execution.
• Assist with planning and execution of system‑related activities aligned with production schedules and shifting operational priorities.

Analysis, Reporting & Continuous Improvement

• Analyze system data and operational outputs to identify trends, root causes, and improvement opportunities.
• Generate and maintain WMS and operational reports to support data‑driven decision making.
• Contribute to cross‑functional and multi‑site continuous improvement initiatives to promote consistency and best practices across distribution operations.

Training & Knowledge Transfer

• Train warehouse associates and support staff on WMS transactions, workflows, and system best practices.
• Develop and maintain basic system documentation, job aids, and process guides.
• Serve as the primary on‑site escalation point and technical SME for WMS‑related topics.

Collaboration & Communication

• Maintain strong working relationships with Operations, Customer Service, Planning, Production, IT, and external partners.
• Communicate system priorities, planned changes, risks, and business impacts clearly to stakeholders.
• Support alignment and consistent execution across one or more distribution locations as applicable.

Minimum Qualifications

• High School Diploma or equivalent.
• Ability to read, write, and communicate fluently in English.
• Minimum of 2 years of experience supporting warehouse or distribution operations in a WMS‑driven environment.
• Hands‑on experience supporting RedPrairie (JDA) WMS in an operational or system support capacity.

Preferred / Strongly Desired Qualifications

• Experience supporting WMS operations in a high‑volume distribution center.
• Strong understanding of end‑to‑end warehouse processes from receiving through shipping and returns.
• Experience translating business and operational processes into system configurations or functional logic.
• Ability to work under tight timelines and respond effectively to real‑time operational escalations.

Apply now