Program Assistant: II
The Judge Group
Remote
Job Title: Program Assistant
Location: Downey, CA 90241 (Fully Remote)
Work Schedule: Monday–Friday, 7:00 AM – 4:00 PM
Employment Type: 2‑year contract with potential extension or conversion to permanent based on performance and business needs
About the Role
We are seeking a detail‑oriented and customer‑focused Program Assistant to support the daily operations of assigned programs. This role is ideal for a self‑starter who thrives in a fast‑paced, high‑volume environment and enjoys working across teams to ensure smooth program execution and exceptional customer experience.
Responsibilities
- Support day‑to‑day operations of residential and commercial programs to ensure efficient and timely delivery
- Provide comprehensive administrative and operational support to Program Team Leads, Supervisors, and Advisors
- Process customer requests efficiently and coordinate with external vendors to meet service timelines
- Respond to customer inquiries via phone, live chat, and email with a high level of professionalism and customer care
- Maintain accurate program documentation, records, and organized filing systems
- Perform precise data entry and update program databases, spreadsheets, and tracking tools
- Assist with budget tracking, reporting, and reconciliation activities
- Support planning and organization of program‑related meetings, events, and outreach initiatives
- Prepare training, communication, and outreach materials as needed
- Assist in developing and improving program procedures to enhance operational effectiveness
- Communicate program‑related information clearly and professionally to internal teams, vendors, and customers
Minimum Qualifications
- High school diploma or equivalent
- 1+ years of customer service experience in a high‑volume environment (e.g., call center, intake coordination, service desk)
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Proficiency with basic computer applications, including spreadsheets, databases, and email tools
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience supporting utility, energy, or public service programs
- Experience handling intake calls, customer coordination, or vendor communication
- Strong analytical skills with the ability to identify process improvements
- Ability to work independently as a quick learner and self‑starter in a remote environment
Work Environment
- Fully remote role
- High‑volume, deadline‑driven environment requiring strong organization and time management
- Collaborative team culture with cross‑functional interaction
Equal Opportunity Statement
We are an equal opportunity employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.