Our client is currently seeking a Lead Coordinator Technical Customer Support

Job Title: Lead Coordinator, Technical Customer Support
Location: Remote
Duration: 1+ Year

We are seeking a Lead Coordinator, Technical Customer Support to provide operational and analytical support for CRM platforms used by Sales and Customer Service teams. This role will handle day‑to‑day system administration, user support, and data integrity efforts, partnering closely with CRM Analysts and business stakeholders to resolve issues, support enhancements, and ensure a high‑quality user experience. The ideal candidate will have strong problem‑solving, organizational, and communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities

• Provide tier 1 user support for CRM issues and requests.

• Monitor and manage support case queues, ensuring timely triage, resolution, and documentation.

• Partner with CRM team members to resolve escalations and support issue resolution.

• Perform system administration tasks to support users, workflows, and data accuracy.

• Support data integrity efforts, including entry, validation, and cleanup.

• Ensure consistency in business and system administration processes.

• Document issues, resolutions, and process updates to drive ongoing improvements.

Qualifications

• Bachelor’s degree in Business, IT, or related field, or equivalent experience.

• Strong problem‑solving and analytical skills.

• Excellent organizational and communication abilities.

• Experience with CRM systems and data management preferred.

• Ability to work independently and manage multiple priorities.

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