The FAST (Field Assurance Support Team) Engineer will function within a centralized team responsible for select tasks to improve efficiencies and provide support within the Network Field Assurance organization.

Desired candidates will possess a demonstrated knowledge of wireless RAN Operations, Performance, Hardware, RF/Antenna system fundamentals, and experience in remote system troubleshooting and support.

Remote support of Field Engineers and Vendors to assist in the integration of new network equipment

Remote support of Field Engineers and Vendors to troubleshoot and resolve existing network equipment issues

Pre/Post Work RAN health checks and network service KPI assurance

Engagement of peer organizations to assist in on-site issue resolution

Primary business-hours contact for on-site remote access assistance

MUST HAVE SKILLS:

Technical degree or relevant experience is required

Demonstrated knowledge of the following RAN technologies: Samsung and/or Nokia

Experience in remote network equipment triage and troubleshooting

Experience in network KPI analysis

High technical aptitude for assimilating technical concepts and new technology

A proactive work style with the ability to set priorities, work with minimum supervision and with a diverse group of professionals

Commitment to professionalism, follow-through and attention to detail

Excellent communication skills, especially the ability to listen and comprehend effectively

Strong work ethic and customer service orientation with high integrity

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