Digital Publishing QA/QC Lead

About the Role

We are seeking a detail‑oriented Digital Publishing QA/QC Lead to ensure the quality, accuracy, and accessibility of digital content across our publishing ecosystem. In this role, you will establish and maintain quality standards, lead hands‑on QA/QC efforts, and support a team of digital authors and publishers. You will also maintain ADA/WCAG compliance best practices and oversee quality assurance for the organization’s primary website.

This position plays a critical role in ensuring every user experience—web pages, forms, emails, social posts, and marketing content—is error‑free, accessible, consistent, and aligned with brand standards.

Responsibilities

• Serve as the lead QA/QC resource for the Digital Publishing team, defining quality standards and best practices.
• Perform hands‑on QA/QC for digital deliverables including AEM content, Hearsay, Adobe Target, forms, landing pages, microsites, social posts, and emails using internal and third‑party tools.
• Conduct accessibility (ADA/WCAG) audits, device/browser testing, and ensure compliance across platforms.
• Create, maintain, and enhance QA documentation, checklists, and testing protocols.
• Provide training, feedback, and coaching to improve team quality, consistency, and efficiency.
• Partner with authors, designers, developers, legal reviewers, and project managers to identify and resolve issues quickly.
• Stay current with ADA/WCAG guidelines and lead updates to internal standards and training materials.
• Own and manage QA processes for the organization’s main website.
• Contribute to ongoing process improvement efforts to enhance digital publishing workflows and testing practices.
• Support authoring tasks when needed.

Minimum Qualifications

• Hands‑on experience with Adobe Experience Manager (AEM).
• Strong background in QA/QC within digital publishing.
• Exceptional attention to detail, including copy and content review skills.
• Solid understanding of ADA/WCAG accessibility principles.
• Experience collaborating with cross‑functional partners including marketing, design, and technical teams.
• Strong communication and interpersonal skills; previous team leadership or coaching experience is a plus.

Preferred Qualifications

• Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul.
• Understanding of usability standards, responsive design, and digital accessibility best practices.
• Ability to manage multiple simultaneous reviews and deadlines in a fast‑paced environment.