Automation Engineer- Seismic Platform

Remote OK

Must Have Technical/Functional Skills

• Strong stakeholder communication and support triage capabilities

• Customer service orientation and excellent written communication skills

• Strong SaaS platform administration and role bases access management

• Ability to design scalable, rule-based access and content distribution models

• Reporting and dashboard development with strong analytical skills

• Process mapping of onboarding/offboarding workflows

• Clear documentation and configuration management discipline

• Experience with regression testing, release evaluation, and impact analysis

• Ability to document business requirements, do unit testing/ regression testing, facilitate end users training

• Troubleshooting, diagnostic, and root cause analysis skills

• Continuous improvement mindset

Roles & Responsibilities

• Process user access requests within 24 hours. Provision access and ensure correct roles and permissions are set

• Conduct platform license audits on a regular cadence

• Monitor role changes from re-orgs and update user profiles in bulk accordingly (monthly)

• Manage deactivation/reactivation requests within 24 hours

• Maintain documentation of core user groups, their purpose and permissions (Internal/External Sales, Sales Ops, Marketing, Product, etc.)

• Create a dynamic rule-based approach to grant content access for the various audiences we serve

• Monitor content profiles for adoption and conduct profile maintenance

• Perform initial diagnostic assessment and resolve common issues

• Respond to Seismic Support inbox inquiries within an hour and reroute complex requests to the relevant stakeholders

• Research support- queue workflow improvements, including ChatGPT theme analysis

• Identify future opportunities for automated user-provisioning workflows

• Build/maintain Seismic dynamic reports, dashboards, and core metrics

• Perform platform health monitoring

• Define standardized (“canned”) dashboard templates

• Improve or redesign reporting architecture

• Document Seismic configurations, dependencies, and process flows

• Document upstream and downstream partner groups

• Evaluate Seismic releases

• Perform regression testing and impact analysis

• Pilot early-access features and update documentation accordingly

• Maintain platform configuration references

• Maintain Seismic change log

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.